Description Join our vibrant team, a leading online retailer committed to providing exceptional customer service. We are seeking a friendly and efficient Customer Service Representative to assist our customers with inquiries, orders, and concerns. Experience with ZenDesk is required for this role.Requirements
Customer Support: Provide prompt and courteous assistance to customers via phone, email, chat, and social media platforms.
Order Management: Process orders, returns, exchanges, and cancellations accurately and efficiently.
Product Knowledge: Develop a deep understanding of our products and services to effectively address customer inquiries and provide recommendations.
Issue Resolution: Investigate and resolve customer complaints, issues, and escalations in a timely and satisfactory manner.
ZenDesk Management: Utilize ZenDesk ticketing system to manage customer inquiries, track resolutions, and maintain detailed records.
Communication: Communicate with customers proactively regarding order status, shipping updates, and any potential delays or issues.
Feedback Collection: Gather and document customer feedback to identify areas for improvement and enhance the overall customer experience.
Collaboration: Collaborate with cross-functional teams, including warehouse, logistics, and product teams, to resolve customer issues and improve processes.
Quality Assurance: Maintain a high level of accuracy and quality in all customer interactions and documentation.
Performance Metrics: Meet or exceed key performance indicators (KPIs), including response time, resolution time, customer satisfaction scores, and sales targets.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .