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Description Job Description:Leidos's Military & Veterans Health Solutions Group currently has an opening for a Systems Specialist II at Vandenberg AFB in California.Under minimal supervision provides hardware and applications front-line support to AHLTA/CHCS end users Interacts with network services, software systems engineering and/or applications development to restore service and/or identify core problems. Simulates or recreates user problems to resolve operating difficulties. Responsible for maintaining acceptable levels of customer satisfaction according to defined policies Works with engineers to resolve Tier 2 and Tier 3 support issues. Participates in new application rollouts, testing and special projects as needed.Provides technical support by performing installation, repair, and preventative maintenance of CHCS/AHLTA software/hardware. Activities include recognition, research, isolation, resolution, and follow-up steps. Screens, refers, and diagnoses internal inquiries and work requests as they relate to maintenance of end-user devices (EUDs), software, hardware, and firmware utilizing experience and understanding of MHS environment and MHS clinical systems.Training: Virtual Classroom Training: CHCS Applications, AHLTA System AdministrationTechnical IA Training: Security+ CertificationMTF Specific TrainingHIPAA / Privacy Act TrainingComputing EnvironmentType of Tasks to Perform (non inclusive): 1. Assist end-users (both local and remote) with questions, problems and requests for CHCS/AHLTA supported software and hardware computing platforms in person, via phone, or email2. Diagnose and resolve problems related to CHCS/AHLTA, printers, scanners and other peripherals3. Provide AHLTA/CHCS user assistance (trouble tickets, etc.)4. Convey problems to appropriate individual based on established guidelines and procedures. Refers more complex problems to senior IT staff or Defense Health Global Service Center (DHAGSC).5. Participate in team projects that enhance the quality or efficiency of service support6. Assist in special AHLTA/CHCS product-related issues as needed7. Assist in troubleshooting hardware and application software issues identified by AHLTA/CHCS users 8. Assist in running CHCS and AHLTA data backups that are required on a regularly scheduled basis 9. Provide on-call systems coverage during non-duty hours for scheduled CHCS/AHLTA downtimes or Unscheduled CHCS/AHLTA system failures10. Other duties as assigned supporting CHCS/AHLTAEDUCATION AND EXPERIENCE: High school diploma or equivalent and 2-4 years of relevant experience.US Citizenship required. Must be able to obtain and maintain an ADPII government clearance.mus t be able to meet the DOD 8570 certification requirement by obtaining and verifying your Security + certification within 6 months of your start date.External Referral Bonus:IneligibleExternal Referral Bonus $:Potential for Telework:NoClearance Level Required:ADP2 / IT2Travel:NoScheduled Weekly Hours:40Shift:DayRequisition Category:ProfessionalJob Family:Systems AdministrationPay Range: