Customer Experience Specialist

Description We are offering a position in the healthcare industry situated in La Quinta, California, 92253, United States. This role primarily focuses on providing exceptional customer service and support. The successful candidate will be a key player in our client interaction, order entry, and issue resolution processes, ensuring a seamless and satisfying experience for our clients. Responsibilities: Engage with clients through different channels (phone, email, chat) to understand their needs and offer assistance Accurately process and manage orders received from clients, ensuring meticulous data entry and adherence to established protocols Address and resolve customer complaints, concerns, or escalations efficiently, maintaining a positive customer relationship Develop and maintain a comprehensive understanding of the products/services offered to provide informed recommendations and assistance to clients Maintain detailed records of customer interactions, transactions, inquiries, and feedback using appropriate systems and tools Collaborate closely with cross-functional teams, including sales, logistics, and support, to ensure seamless order fulfillment and exceptional service delivery Proactively identify areas for process improvement, contributing ideas and feedback to enhance customer experience strategies and operational efficiencies Requirements Minimum of 2 years of experience in a customer service role within the Healthcare/NHS industry Proficiency in using CRM software to manage customer relationships Experience in handling and resolving customer complaints efficiently Demonstrated ability in sales and post-sales support Ability to provide accurate and competitive quotations to customers Experience in managing service delivery to ensure customer satisfaction Proficiency in computer data entry Excellent interpersonal and communication skills Ability to work effectively in a team and independently Strong problem-solving skills and ability to make decisions under pressure Knowledge of healthcare/NHS industry standards and regulations Commitment to continual learning and improvement in the field of customer service. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .