Customer Liaison (32+ hours/week)

The Customer Liaison assists customers and provides an exceptional brand experience. This position serves customers while striving to complete the appointment scheduling in an efficient and detailed manner through phone, email or when in the showroom.What We Offer:California Closets has both company-owned and franchise locations. This location is company-owned, therefore earns the following benefits:Health insurance – Medical, Dental, and VisionPTO days, floating holidays, paid holidays, and sick days401K retirement plan with company matchGrow your career with us – many promotional opportunities are availableFranchises are independently owned and operated and may offer different benefits.Pay rate: $18-$21/hourSchedule:40 hours: 8:30am-4:30pm (no lunch break)32+ hours: 10am-4pmDuties and Responsibilities:Assists with appointment scheduling in an efficient and detailed manner for our Design Consultants.Responsible for calling, texting and emailing customers who have cancelled consultations or inquired through our website but was not able to be reached by Customer Care to set up a consultation. Works in conjunction with the activities of the Centralized Scheduling team and communicates daily with the team regarding issues with accuracy of consultations being scheduled.When in a showroom, serves as first contact to greet all clients who visit our showroom, including assisting the clients with signing our guestbook and offering refreshments as necessary.Maintains the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist. This includes opening and closing of the Showroom duties.Based on business size may handle additional tasks.