Lucky Air Inc. is a leading HVAC services company committed to providing top-notch heating, ventilation, and air conditioning solutions to our clients. With a strong focus on customer satisfaction and technical excellence, we are looking for a dedicated CSR/Dispatcher to join our team and help us continue to deliver exceptional service.
Position Overview:
As an CSR/Dispatcher, you will play a crucial role in the day-to-day operations of Lucky Air Inc. This position involves managing office tasks, coordinating schedules, dispatching technicians to job sites, and ensuring smooth communication between our staff and clients. We are looking for someone who is highly organized, efficient, and capable of multitasking in a fast-paced environment. This position has a Tuesday through Saturday schedule with your days off being Sunday and Monday.
Key Responsibilities:
Manage and coordinate daily office operations.
Schedule and dispatch technicians to service calls and job sites efficiently.
Handle customer inquiries, provide information on services, and resolve issues promptly.
Maintain and update scheduling, dispatching, and customer service software.
Prepare and manage invoices, reports, and other administrative documents.
Liaise with technicians, customers, and suppliers to ensure timely service delivery.
Assist in inventory management and ordering supplies as needed.
Requirements:
Proven experience in office management, dispatching, or a similar role.
Excellent organizational and multitasking skills.
Strong communication and customer service skills.
Proficiency in office software (e.g., MS Office) and ability to learn new systems quickly.
Ability to work in a team and independently with minimal supervision.
HVAC industry experience is a plus, but not required.
What We Offer:
Competitive salary and benefits package.
A supportive and dynamic work environment.
Opportunities for professional growth and development.
The chance to be a part of a company that values teamwork, integrity, and excellence.
How to Apply:
Please send in your resume.
We thank all applicants for their interest in Lucky Air Inc., but only those selected for an interview will be contacted.
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Weekends as needed
Ability to Relocate:
Corona, CA 92883: Relocate before starting work (Required)
Work Location: In person