Vacancy caducado!
Please share me your resume Selva.L(at)xforia(dot)com
Job DetailsService Desk AssociateLong Term ContractInglewood, CALooking for someone to work 8pm-5am, 9pm-6am, or 10pm-7am. And they can work either Saturday evening through Thursday evening or Wednesday evening through Sunday evening Education and/or Experience • BS/BA degree preferred • Required: 2+ years’ experience in an IT-related support position with in-depth knowledge to resolve software, hardware, and networking issues.• Preferred Certifications: CompTIA A+ certified, ITSDI certified Essential Duties and Responsibilities • Provide ITSD support to all users.• A strong customer focus is required; this position includes frequent interaction with associates at all levels of the organization. • Single point of user resolution for all technology devices including desktops, laptops, tablets, mobile devices, printing, wireless networking, audio/visual equipment, etc.• Use ServiceNow incident logging system to maintain incidents and requests through the complete ticket life cycle to agreed service standards and service levels.• Perform trouble call resolution, diagnosis of complex problems, advanced problem resolution, user support follow-up, and Technician interaction with other IT employees, co-workers, and outside vendors.• Provision and administer user accounts, distribution groups, and security groups in Active Directory.• Rotate shifts/work alternative shifts when needed in order to support 24x7 production environment.• Escalate to operations, solutions, infrastructure engineering, or appropriate resolver team when assistance is needed. Other Skills and Abilities• Requires broad understanding and advanced technical acumen. • Skills consistently updated based on new software development and hardware technologies. • Proficient with Microsoft Windows OS, Office Suites, Exchange/Outlook, and Active Directory.• Familiarities with PC support tools and software distribution tools.• Experience using remote diagnostic tools for problem identification and resolution.• Utilizes problem solving, customer service skills, strong written, verbal and project management skills.• Must be self-motivated, strong organizational/interpersonal skills, and ability to prioritize workload.• Ability to meet specific deadlines and work under pressure.• Ability to maintain flexible work schedule.• Must be available for job-related light travel.Thanks & RegardsSelva LakshmiXforia Technology Solutions and Services(214) x (501) x (One47Five) - (If I miss your call, Please Text/Email Me- Mention Job Title & Location)Selva.L(at)xforia(dot)comVacancy caducado!