Position: Service Advisor, Hours Mon-Friday 7:30 to 5:00
Company: Old Town Auto Service, a local and family-owned business in Eureka, Ca
Are you passionate about automobiles and customer service? Do you thrive in a dynamic, family-oriented work environment? If so, we have the perfect opportunity for you! Old Town Auto Service is currently seeking a dedicated and knowledgeable Service Advisor to join our team.
Some of the Fun Stuff!
We support the continuing education of all of our staff, are committed to building a team culture, and we like to have fun at the same time! Some of the things we have done with our team include company campouts, dinners out to celebrate achievements and milestones, attending the Vision Automotive Conference in Kansas, and in 2026 we plan to attend the SEMA show in Las Vegas.
Position Overview:
As a Service Advisor, you will be the primary point of contact for our valued customers, providing exceptional service and ensuring their automotive needs are met with the highest level of satisfaction. This role is crucial in maintaining positive customer relationships and facilitating smooth communication between customers and our skilled technicians.
Responsibilities:
Greet customers and conduct initial vehicle assessments
Consult with customers to understand their automotive concerns and service requirements
Provide accurate and detailed estimates for repairs and maintenance
Coordinate service appointments and maintain an organized schedule
Communicate effectively with the service team to ensure timely completion of work
Keep customers informed of the status of their vehicles and any changes to the initial estimate
Address customer inquiries and concerns in a professional and courteous manner
Advise additional services and maintenance as needed
Maintain accurate records of customer interactions and service transactions
Qualifications:
Previous experience as a Service Advisor in the automotive industry is preferred
Strong communication and interpersonal skills
Knowledge of automotive systems and repairs
Excellent customer service and problem-solving abilities
Ability to work in a fast-paced environment
Familiarity with service management software is a plus
What We Offer:
Competitive Hourly Pay Based on Experience + Bonus on Gross Profit
$80,000 - $100,000+ Annually depends on experience and performance
Health, Dental and Vision Insurance
Paid vacation
Employer sponsored retirement program (100% match up to 3% of gross income)
Opportunities for professional development and training
Friendly and supportive work environment
If you are passionate about cars, dedicated to delivering exceptional customer service, and eager to join a family-owned business with a strong reputation in the community, we want to hear from you!
How to Apply to Steve:
1. By Email: steve@oldtownauto.com
2. In person: at Old Town Auto Service, 210 5th Street Eureka CA.
For questions call or text Steve 707-496-6005
We look forward to reviewing your application and potentially welcoming you to the Old Town Auto team! “The Quality Car Care Pros”