Vacancy caducado!
- Providing desktop support to all staff.
- Assisting in the creation of various networking accounts.
- Responding to emails from employees and customers seeking help with software, or computer-related issues
- Maintaining proper documentation in the Helpdesk ticket system, responding within agreed SLA times
- Learning the functions and back end of our software program, providing guidance to users to achieve specific goals
- Aid the development team in conceptualizing updates and upgrades that will enhance users' experience
- Assignment/troubleshooting of laptops with JAMF and NINJA
- Performing small Linux commands for certain processes
- Installing and maintaining PCs/Laptops and associated software and peripherals
- Providing follow-up on problems or escalation
- A Helpdesk ticketing system
- Active Directory
- Entry level network troubleshooting
- Windows (XP-Windows 10), Mac OSX Operating Systems
- Mac OS cloning
- Knowledge in Windows cloning
- CompTIA A+ (must have)
- Network+ certification preferred.
- CCNA or MCSE certification a plus.
- Associate degree or equivalent from two-year College or technical school; or 2+ years related experience and/or training; or equivalent combination of education and experience.
- Experience in moves, adds or changes in Windows or UNIX domains and/or phone systems.
- Knowledge of Post-production software such as Pro Tools, Final Cut Pro, After Effects, and Photoshop.
- Knowledge of JAMF/Ninja software
- Knowledge of Linux