Pay Rate$85,000 per yearTelecommute StatusOnsiteAnnouncementPRIDE Industries is a fast-paced company with a mission: To Create Jobs for People with Disabilities while providing high quality, value-added solutions to our nationwide customers. We are currently recruiting to fill the following position:AbilityOneN/AJob DescriptionPRIDE IndustriesJob DescriptionJob: IT Manager FederalJob Code: H07 - PR-IT Manager - FederalHR Title Group: Federal Contracts (Facilities)Salary Grade: E14FLSA Status: ExemptApproval Date: August 2017SUPERVISES:There may be direct reports with this position.POSITION SUMMARY:Under minimal supervision, the IT Manager manages the operations, maintenance and user support of the Company’s IT hardware, networks and operating systems in support of a military installation. Employees in this position ensure desktops and related computer systems meet the needs of users and are properly maintained and ensure all data needed by the Company and the customer is readily available and is properly maintained in electronic databases. This job requires knowledge of the Company’s applications software, systems and devices, and the ability to establish and maintain high quality and responsive technical support and customer service.TYPICAL DUTIES:
Confers with customer to ascertain specific requirements, degree of data summary and format for management reports, and information security. Analyzes and resolves data collection, reporting and access issues.
Performs duties associated with Electric Vehicle Security Manager processes and procedures. Is part of a testing group that gathers, logs and reports data and ensure said data is transmitted in a secure environment.
Leads the customers IT security program and performs duties as the primary Information Assurance Officer. Develops and implements IT security protocol for the customer.
Acts as the customers’ primary ITEC (IT Equipment Custodian), issuing and recording equipment receipts, performing annual equipment inventories, and initiating Report of Survey for any missing equipment.
Manages the customer’s document control program by performing Live link Knowledge Manager duties. Trains, provides access, and password management to customer and contractor personnel
Provides customer and contractor support for the military’s IWIMS/ACES computer work order and inventory control systems. Provides technical assistance and password management help.
Schedules and provides training on both Company and commercial off-the-shelf software to Company personnel.
Provides set-up and management oversight of Energy Management and Control System for the bases’ HVAC and lighting systems at B252.
Troubleshoot hardware, software, and communications equipment to determine the best method of repair.
Generates technical reports and instructional manuals concerning operational systems.
Plans, develops and trains in disaster recovery systems.
Oversees, recommends computer/peripheral hardware and software purchases and support throughout the customer offices by performing USLM (Unit Software License Manager) duties;
Acts as Tech Support liaison between customer and Company by attending meetings and representing the Company.
Develops financial reports for Management to analyze daily operations.
Designs long-range strategy for information systems based on operational analysis.
Establishes and adjusts workload to meet critical demands of customer staff.
Initiates process improvements to achieve work goals.
Ensures database recovery process is in place.
Coordinates, establishes, monitors and manages vendors as required.
Oversees the customers Key Control Program spreadsheet and provides training and access to users of the system.
Acts as subject matter expert on systems and business processes within functional areas.
Coordinates on-site computer help desk support services, to facilitate user productivity.
Participates in a variety of departmental and other meetings on a regular basis.
Performs other duties and special projects as assigned.
Denotes Essential Job Function
MINIMUM QUALIFICATIONS: Five years of technical support or computer operations experience; Knowledge of networks and Operating Systems; Certificates in Network + and A+ preferred, and Security+ required, Proficient in the use of personal computer systems, including MS Word and Excel specifically, and advanced skills in using presentation software; Comprehensive understanding of information technology and technical support processes; ability to install and configure desktop applications such as Microsoft Office, Visio, MS Project, etc. Proficient in the use of personal computer systems, including MS Word and Excel specifically, and advanced skills in using presentation software; Ability to communicate effectively both orally and in writing; to make presentations and respond to inquiries by management, team, vendors and/or customers; Human relation skills to build effective relationships with team and internal customers; Intermediate to advanced computer literacy including knowledge of word processing, spreadsheet, database and presentation software; Knowledge of business English including vocabulary, spelling, and correct grammatical usage and punctuation; Mathematical skills to include the ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations; Ability to establish priorities and solve a wide range of business problems; Demonstrated customer service, common sense, problem solving and analytical skills; Flexibility to respond to changing work priorities and handle numerous projects at the same time.EDUCATION REQUIREMENTS:Bachelors in Information Technology or related fieldA comparable combination of formal education and work experience will be considered.CERTIFICATES OR LICENSES REQUIRED:The following licenses or certificates may be required depending on local, state and/or contract requirements:Fed Security ClearancePHYSICAL REQUIREMENTS:Employees must have the ability to perform the following physical demands for extended periods of time with or without assistance: Viewing computer screen/monitor Utilizing keyboard Answering phone/making callsWORK ENVIRONMENT:Work is performed in a normal office environment with limited privacy and some exposure to background noise.DISCLAIMER:The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. Employees are expected to follow their supervisor’s instructions and to perform the tasks requested by their supervisors.At PRIDE, we make a difference in the lives of many, one job at a time.How to ApplyIf you are interested in working for this unique organization that blends business with a social mission, please apply online at www.prideindustries.com .PRIDE Industries is a VEVRAA federal contractor committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, genetics, disability, age, or veteran status. Visit our website to learn more!PRIDE will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)PRIDE will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of all federal, state, and local laws.Pay Rate $85,000 per yearTelecommute Status OnsiteType Full Time RegularLocation US-CA-El SegundoAdditional Information N/A