Vacancy caducado!
Job Title: Customer Support SpecialistDirect Hire / RemoteAs a Customer Support Specialist, you are quick-thinking and a fast study. In this role, you are responsible for post-implementation front-line customer support for the PLM solution. You will work directly with customers to quickly resolve questions and issues promptly and efficiently in a professional manner.
Responsibilities:- Build and maintain solid customer relationships by providing superior customer support via email, telephone, Teams, and other electronic mediums.
- Assist in the development and maintenance of online solutions.
- Troubleshoot defects and log support cases.
- Act as a customer advocate by creating enhancement requests.
- Work collaboratively to build and maintain productive working relationships with customer support team members, engineering, quality assurance, sales, pre-sales, and implementation teams.
- Ability to adapt to a rapidly evolving technology and commercial environment.
- Analyzing complex problems to evaluate alternatives and identify sound options.
- Making an impact and establishing credibility with internal and external customers.
- Establishing contacts in the organization and interacting effectively with them.
- Communicating effectively to ensure others are fully briefed and listening to ensure a mutual understanding.
- Resolving problems to clarify situations and create a way forward.
- Customer Satisfaction Focus.
- Achieve proficiency with software installation and functionality.
- Bachelor's Degree or equivalent; Computers and/or Fashion Design.
- 4+ years of Customer Service or related experience.
- Strong and confident Customer Facing / Support skills.
- Experience in software installation, IT troubleshooting, and optimization - Database (SQL Server, Oracle), Application Server (JBoss), experience with load balancing, and clustering environments. Skills in performance tuning and optimization and troubleshooting relative to the software stack web environment.
- Experience in MS Office tools including MS Project and Visio, and related scripting languages.
- Strong database knowledge - SQL
- Scripting: JavaScript, Java, Microservices, MySQL
- Ability to set up a database and great network experience.
- Experience with Windows, and Mac operating systems
- Experience deploying and configuring Web Applications.
- Excellent communication, interpersonal, and problem-solving skills.
- Detail-oriented, multi-task, and excellent time management skills
- Salesforce experience a plus
- WebEx experience a plus
- Web - and email-savvy
- Familiarity with PLM or PDM solutions a plus
- Understanding PDM/PLM integration with enterprise solutions such as ERP a plus
- Language: Italian, German, French, Spanish languages a plus