Summary: Meta Reality Labs is searching for an experienced Program Manager to work within the Global Contact Center Operations team supporting Meta Reality Labs products. This person will be responsible for driving progress on all assigned projects, managing resources, stakeholder communications and tracking milestones. You will have the opportunity to work across multiple operations and software engineering groups focused on optimizing internal tools, implementing new digital communication channels, platform integrations, business process management & technical documentation etc.Required Skills: Program Manager - Customer Operations Responsibilities:
Schedule, measure and report on progress of project teams.
Monitor and report the status of key milestones/deliverables.
Follow established Change Management processes.
Ensure agreement, alignment and sign-off of initiatives and key deliverables.
Maintain project documentation repositories.
Facilitate workshops, product demonstrations and software trials.
Conduct Security, Privacy and Risk reviews as needed.
Minimum Qualifications: Minimum Qualifications:
BA/BS degree.
3+ years of experience in roles involving customer support, customer experience, operations, product launches, data analysis or technical systems.
3+ years experience managing projects or process improvement initiatives.
Experience with program management using strategic, analytic and creative evaluation with a focus on problem solving customer experience pain points upstream.
Experience with assessing, analyzing and resolving complicated issues, and distill that complexity into simple and concise communication.
Experience building connections with cross-functional partners and team members through effective communication and collaboration, while delivering results in a goal-oriented environment.
Experience working in a global cross-functional environment across multiple time zones with competing deadlines.
Self-starter, intellectually curious and creative individual with experience operating in ambiguous development environments.
Preferred Qualifications: Preferred Qualifications:
Experience with project management software & tools: Asana, MS Project, Google
Project certification (PMP, PRINCE2)
Public Compensation: $116,000/year to $166,000/year + bonus + equity + benefitsIndustry: InternetEqual Opportunity: Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].