Ocean Import Agent

Scope of Position: Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Ocean Import Department. Key Duties and Responsibilities: Ensure smooth and timely shipment process flow Ensure accurate and timely data entry into our operational system based on defined metrics Track and trace shipments Provide proactive and clear communication to internal and external customers Ensure accurate and timely client billing, including dispute resolution  Understand customer expectation to ensure all the elements of the SOP and KPI’s are met Ensure compliance to company policies and external regulations Complete cross training in order to support team coverage   Professionally represent Expeditors to our customers, service providers, and government agencies Expectations: Continually identify areas to improve efficiency Embrace and adopt technology to optimize their ability to complete their work Achieve standard of 52 hours training per year, including all mandatory trainings Drive and develop customer relationship in order to exceed their expectations  Have a sense of urgency, be willing to help by offering solutions  MUST BE LOCAL