Job Summary:Would you love to be part of a team that make sales data come to life? Do you want to uncover the trends that drive Disney sales? Do you enjoy working with partners to determine client engagement and evaluate performance measurement? Are you inquisitive by nature and driven to understand the business behind the magic?Consumer Insight, Measurement & Analytics (CIMA) is part of the Disney Parks, Experiences and Products (DPEP) segment of The Walt Disney Company. CIMA influences data-driven and consumer-centric decision making with integrated, objective, and actionable insights.As a Senior Manager with Sales Analytics & Insights (SAI) in CIMA, you are responsible for leading a team discovering analytical insights that drives marketing and sales recommendations and uncovers opportunities to grow the business. The scope of the role includes overseeing teams bridging data from different systems, working with cross-functional teams, developing graphical quantitative reports, building succinct stories answering partners’ questions, and identifying value. The successful candidate will be a savvy hands-on leader who can deliver results, build effective relationships, and be able to influence senior levels across the organization. You will need to be familiar with teams selling Domestic Destinations (Walt Disney World Resort, Disneyland Resort, Disney Cruise Line, Adventures by Disney, National Geographic Expeditions and Aulani Resort & Spa).The role reports to the Director, Sales Analytics & Insights and will be based in Anaheim, CA.Responsibilities:You’ll join a fast-paced team of professionals that enable data-driven capabilities and sales performance analytics for the Disney Destinations Sales Solutions organization. The Sales Analytics & Insights team provides objective decision support in the following areas: client and cast incentives, sales channel analytics, sales channel growth goals and sales strategy.Each day the role of the Senior Manager is robust and evolving! Day to day responsibilities might include:
Provide vision, strategic direction, leadership, development, and mentoring for a team of SAI leaders and analysts
Develop and evaluate annual sales performance goals while identifying risks and opportunities to the business
Understand different internal and external sales-related systems, performance KPIs, financial analysis and business performance for consulting with internal partners
Foster relationships with key partners, other departments and stakeholders
Develop new efficiencies and processes for providing insights to senior leaders
Manage multiple short- and long-term projects simultaneously under changing and challenging constraints
Evaluates sales-related challenges, and identifies considerations within the appropriate, broader business context
Succinctly package the results of the qualitative and quantitative analysis into simple, compelling stories that enable all levels of leadership to make informed business decisions
Basic Qualifications:
Minimum seven (7) years of experience in business analytics and strategic planning or similar, preferably within the travel/hospitality industry
Strong leadership skills over both direct and indirect reporting relationships
Solid analytical and technical problem-solving skills, including strong knowledge of statistics and financial analysis
Demonstrated strong project management skills, including the ability to effectively handle multiple tasks simultaneously and changing priorities
Demonstrated ability to work across many areas of the company (e.g., Sales, Marketing, Finance, Consumer Insights, Legal) with the ability to integrate different points of view
Demonstrated ability to develop and deliver persuasive presentations to senior executives using simple, compelling stories
Ability to work well in a fast-paced business environment and display professionalism and confidence in challenging situations
Demonstrated business and financial acumen, problem-solving and critical thinking skills, with the ability to think strategically and act tactically
Comfortable working in a collaborative team environment and with a variety of stakeholders at all levels
Ability to identify and handle issues proactively and decisively with limited direction and oversight while also communicating consistently to executive leadership
Proven experience with data operations, as well as understanding and documenting complex data processes
Demonstrated passion and commitment to diversity, equity and inclusion, including inviting diverse perspectives, encouraging an inclusive work environment and supporting workforce diversity.
Preferred Qualifications:
DX experience with Sales and Travel Operations, Marketing, or Finance,
Data and/or Business analytics experience
Demonstrated ability to quickly gain a conceptual understanding of a complex situation and establish immediate credibility
Strong influencing and negotiating skills
Experience working with reporting and data mining tools such as Python, Snowflake, SAS, Teradata SQL, Tableau, and Business Objects
Required EducationBachelor’s degree or equivalent with concentration in Business, Data Analysis, Statistics, Industrial Engineering, Operations Research, Finance or similar disciplinePreferred EducationMaster’s degree or equivalent experience with a concentration in Business Administration, Data Mining & Analysis, Statistics, Industrial Engineering, Operations Research, Finance or similar discipThe hiring range for this position in Anaheim, CA is $151,000 to $202,500 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.Location: Anaheim,CaliforniaJob Posting Company: Disney ExperiencesThe Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.