Service Technician

DescriptionLooking for a Technical Service Support to join our dynamic Technical Service team. The Technical Service Support will work closely with our team of technical service engineers to provide comprehensive post-sales vehicle technical service support to our dealers and customers. The role will involve case management, processing, follow-up, reporting, and internal coordination to ensure efficient and effective resolution of technical issues.ESSENTIAL DUTIES & RESPONSIBLITIES: Manage and process technical service cases from initiation to resolution, ensuring all necessary information is accurately recorded and tracked. Conduct follow-up communication with dealers and customers via phone and email to gather additional information, provide updates, and ensure customer satisfaction. Generate departmental reports on case status, trends, and performance metrics for review by management. Coordinate internally with technical service engineers and other departments to facilitate timely resolution of technical issues and customer concerns. Assist in the development and implementation of process improvements to enhance the efficiency and effectiveness of technical service operations. Document customer interactions, issues, and resolutions accurately in the CRM system. Manage customer accounts, including updating contact information and processing service requests. Collaborate with cross-functional teams to ensure timely resolution of customer issues. Identify opportunities for process improvements and provide feedback to the management team. Stay updated on product features, updates, and industry trends to better assist customersSkillstechnical support, automotive industry, customer serviceTop Skills Detailstechnical support,automotive industry,customer serviceAdditional Skills & QualificationsEDUCATION AND EXPERIENCEAutomotive service technician with a natural inclination towards customer interactionService Writers with an auto dealership experienceExperience LevelIntermediate Level#westpriority25Pay and BenefitsThe pay range for this position is $30.00 - $30.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Anaheim,CA.Application DeadlineThis position is anticipated to close on Feb 21, 2025.About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.