Job Details

ID #5037104
Estado Arkansas
Ciudad Usar
Tipo de trabajo Full-time
Salario USD TBD TBD
Fuente INFUSEmedia
Showed 2020-10-15
Fecha 2020-10-15
Fecha tope 2020-12-14
Categoría Etcétera
Crear un currículum vítae

Customer Service Associate (Remote)

Arkansas, Usar 00000 Usar USA

Vacancy caducado!

Job Description

The Customer Service Associate is responsible for developing customer relationships that promote retention and loyalty. Works closely with customers to ensure that they are satisfied with the services they receive and to improve upon areas of dissatisfaction.

Responsibilities and Duties

● Develop and maintain relationships with a select group of named accounts to ensure campaign success

● Collaborate with internal subject matter experts to deliver campaign leads and ensure clients are happy with the outcome

● Collaborate with the Sales team from proposal to delivery, including identifying and ensuring delivery options, integrations, and other operational aspects

● Create and coordinate account documentation including reports, RFPs, and other recommendations

● Accountable for post-sale account management and driving account growth through excellent customer service and delivery, communication and on-boarding

Qualifications

● Outstanding written and verbal communication skills, coupled with strong empathy for customers and their success

● Minimum two years of account management and customer service experience preferred

● Organized, detail-oriented, and able to manage 30+ clients at once

● Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision

● Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues

● Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation

● Comfortable using and learning software: MS Office (Excel), multiple internet browsers, ticketing/tracking systems

Candidates will be asked to complete a one way video interview as part of the recruitment process and will be subject to assessment tests.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Vacancy caducado!

Suscribir Reportar trabajo