Experienced Veterinary Customer Service Representative

Are you a customer service pro with a passion for helping people and their pets? Join our fast-paced animal emergency team as a Client Service Representative (CSR), where exceptional service meets compassionate care. We are currently hiring for night time and late swing positions. Why You’ll Love It HereAt our clinic, our CSRs are the heartbeat of client and patient interactions. We pride ourselves on providing top-tier customer service, ensuring every client feels supported during stressful moments.What You’ll DoBe a calming presence: Stay level-headed and professional in emergency situations while providing support and solutions for emotional clients.Master the art of de-escalation: Use empathy and communication skills to address and resolve concerns.Teamwork is key: Collaborate with veterinary staff and fellow CSRs to maintain smooth operations and outstanding client care.Stay sharp and grow: Participate in monthly training sessions and complete continuing education hours annually.What We’re Looking ForCustomer-focused: You have a knack for connecting with people and delivering memorable service.Cool under pressure: You excel in high-stress environments and think on your feet.A team player: You thrive in a collaborative environment and are always ready to lend a helping hand.Eager to learn: You’re excited about continuous learning and professional development opportunities.Opportunities for GrowthWe value career advancement! Leadership positions are available for motivated team members looking to grow within our clinic.Benefits of Joining UsCompetitive payOngoing education and training opportunitiesA supportive, team-oriented work environmentThe chance to make a real difference in the lives of pets and their peopleIf you’re ready to bring your customer service expertise to a fulfilling role in veterinary care, apply today!