Looking for Your Dream Job? Join Our Ice Cream Team! Job Title : Ice Cream Customer SC Manager, WM/Target/Club/Amazon Location: Rogers, AR Terms & Conditions: Full time, International assignment is not available for this role and relocation for local and international candidates is not provided If you want to work for a global, leading Ice Cream player with €7.9bn Turn Over in 2023, come join Unilever Ice Cream! The Ice Cream business is operating in a highly attractive category, as we are part of the 1 trillion snacking and refreshment industry, growing consistently at high pace. We have strong brands equities: 5 of top 10 selling brands including Ben & Jerry’s, Breyers, Magnum, Talenti, Popsicle, Good Humor, Klondike, and Yasso. We are investing to unlock the full growth potential of Ice Cream as a standalone entity, once we separate from Unilever, which is planned to happen by November 2025.Ice Cream has distinct characteristics from Unilever’s other operating businesses and the growth potential of Ice Cream will be better delivered under a different ownership structure. As Ice Cream company we are committed to developing and nurturing talent as we build our diverse and inclusive culture. You will have ample options for career growth and exploration, allowing you for you to explore roles and opportunities across the new organisation. Your career development will be a priority for us, and we are dedicated to supporting your growth journey within the new company. We hope that you will want to build the new chapter of our Ice Cream history together with us.JOB PURPOSE:This is a key strategic customer facing role that is primarily focused on the management of supply chain relationships with key customers and service providers in a way that optimizes customer satisfaction & expectations while providing Unilever- Ice Cream with a strategic advantage and builds customer growth.KEY RESPONSIBILITIES:
Develop and implement logistics and supply chain initiatives and capabilities in collaboration with key customers to improve mutual supply chain processes, activities and resulting measurements.
Champion adherence to supply chain best practices. Collaboratively manage multiple links
within overall customer supply chain function to achieve excellence in customer service.
Strong leadership and personal development to develop a highly effective team while focusing on attracting, retaining and developing individuals to deliver customer service excellence and consistency in customer alignment. Succession planning and career development for their organization.
Work closely with the Customer Operations Manager and 3rd party providers for key customers and working together to drive growth with customers on successful execution of service and key initiatives.
Develop and maintain a strong link with Customer Development. Collaborate and partner with Customer Development teams to drive growth for the customer and for Unilever- Ice Cream. Work closely with cross functional partners to lead key customer initiatives.
Represent Unilever- Ice Cream at industry forums, customer supplier boards and speaking engagements. Resident expert in external market and trends that provide valuable insights back to Unilever.
Lead strategy projects that drive value and growth for Unilever- Ice Cream.
EXPERIENCES & QUALIFICATIONS:
Bachelor’s degree in Operations / Logistics / Business / Engineering
MBA preferred
7+ years of experience that is Logistics / Operations / Manufacturing / Customer Service focused
Minimum 3 years as a manager or leadership position including responsibilities for the oversight of a team
Broad-based experience including direct customer interface is preferred.
LEADERSHIP:
You’re a strategy guru: You leverage Unilever customer relationships to find near term and longer term breakthroughs in the end to end Supply Chain. You are able to navigate inside the organization to bring the best of what Unilever has to offer to bring the strategy changes to life.
You’re a born leader: Ability to listen to customers and keep an open mind in developing new ways to collaborate. Take time to reflect and provide a clear vision while setting expectations. Ability to handle difficult conversations while strengthening relationships,
You’re a dot connector: You can see the “big picture” in the Unilever supply chain and bring insights to customers in a way that is concise, streamlined and compelling. Establish priorities by linking closely with CCD to drive mutual value for Unilever.
You’re a story teller: You have the ability to understand the end to end supply chain with customers and Unilever creating the ability to tell the story and leverage for greater integration and alignment between parties.
You’re a teacher: Lead a team of individuals through personal and professional development. Provide challenging opportunities that creates high performance focusing on both inner and outer game behaviors.
You’re a changemaker: You have mastered working with white space creating vision and 3 year strategy with customers that deliver against company targets/goals. Provide creative solutions to improve a consumer driven supply chain. You are able to influence customers to find an agreeable way forward to the desired outcome.
You’re a paradox navigator: You evaluate trade-off between time, cost and service to satisfy both Unilever and customers. You are an expert of your customers and work seamless between parties.
You’re a culture & change champion: Work closely with cross functional colleagues both internally and externally as one team and aligning expectations while holding others accountable. Demonstrate and evolve the CSC culture with ongoing support and continuous improvement.
You love to win, and have fun doing it: Over deliver on your goals having the ability to flex as goals shift while motivating your team.
ARE YOU EXCITED TO CRAFT THE ICE CREAM FUTURE?
We take pleasure seriously. Join the Ice Cream team now!
Pay: The pay range for this position is $115,680 to $173,520. Unilever takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs. Bonus: This position is bonus eligible. Long-Term Incentive (LTI): This position is LTI eligible. Benefits: Unilever employees are eligible to participate in our benefits plan. Should the employee choose to participate, they can choose from a range of benefits to include, but is not limited to, health insurance (including prescription drug, dental, and vision coverage), retirement savings benefits, life insurance and disability benefits, parental leave, sick leave, paid vacation and holidays, as well as access to numerous voluntary benefits. Any coverages for health insurance and retirement benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. What We Can Offer You Meet the Women of Customer Development (https://youtu.be/3t6xcGl1lrI) | Culture for Growth (https://www.unilever.com/about/who-we-are/our-vision/) | Top Notch Employee Health & Well Being Benefits (https://drive.google.com/file/d/0BzuVqApc7i-tR2YxazMxNkpPZVU/view) | Every Voice Matters (https://www.unilever.com/sustainable-living/the-sustainable-living-plan/enhancing-livelihoods/opportunities-for-women/upholding-diversity/) | Global Reach (https://www.unilever.com/brands/) | Life at Unilever (https://www.linkedin.com/company-beta/1248/life/) | Careers with Purpose (https://www.unilever.com/sustainable-living/transformational-change/) | World Class Career Development Programs (https://www.unilever.com/careers/graduates/uflp/) | Check Out Our Space (https://www.themuse.com/companies/unilever/office) | Focus On Sustainability (https://www.unilever.com/sustainable-living/transformational-change/) Unilever is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or any other characteristic protected by local, state, or federal law and will not be discriminated against on the basis of disability. For more information about your Federal rights, please see Know Your Rights: Workplace Discrimination is Illegal and Pay Transparency Non discrimination Provision.Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at NA.Accommodations@unilever.com . Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses. The Protected Veterans or Individuals with Disabilities AAP narratives are available for inspection by any employee or applicant for employment Monday through Friday during normal business hours at establishment.Job Category: Supply ChainJob Category: Supply ChainJob Category: Chaîne d'approvisionnementJob Type: Customer Service ManagerIndustry: UnileverExperiencedProfessionals