Vacancy caducado!
AUTOMOTIVE SERVICE ADVISOR / AUTOMOTIVE SERVICE WRITER
Isn’t it time you took your automotive service advisor career further? Join our team at Frank Fletcher Dodge Chrysler Jeep
Job Description:
Automotive Service Advisors / Service Writers greet customers and assist them with any inquiries they may have
Automotive Service Advisors / Service Writers perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle.
Consult with customer on applicable service specials.
Service Advisors prioritize required services, and is prepared to provide options upon request.
Document declines for services and ask for follow-up on future service considerations
Keep customer informed on completion times, service expenses, and possible changes.
Service Advisors remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Spend quality time building relationship with the customer.
Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle.
Join our winning automotive service team - apply today!
Job Requirements
As a Automotive Service Advisor, you will be experienced and aware of the latest customer service practices and be a persistent problem solver. We have determined some factors that may enable your success as a Service Advisor:
Must have customer service experience
Previous service advisor experience a plus
ADP experience a “plus”
Outgoing personality with expertise at developing relationships (i.e., a “people person")
Basic MS Office knowledge; computer software and internet proficiency
Valid U.S. driver's license
Vacancy caducado!