Vacancy caducado!
- Support on-demand, real time customer service via incoming phone calls and emails from customers.
- Communicate offered services, create service tickets, answer questions.
- Troubleshoot service ticket solutions with customers.
- Address billing procedures and discuss resolutions with customers.
- Provide on-demand training and set up guidance to users of Goodyear's Business Solutions Systems.
- Review and update service data ensuring the information is accurate.
- Work with Management to ensure high performance throughout the entire team.
- Must be at least 18 years of age
- Experience with computers, including Microsoft Office, Windows, and related programs.
- No relocation is being offered for this position
- Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future
- High School Diploma or GED
- Previous customer service experience.
- Previous call center experience in a fast-paced customer service environment.
- Experience in resolving customer complaints and complex customer issues.
- Strong work ethic; independently motivated to produce results with limited influence from others
- Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork
- Ability to review, analyze, and interpret information, identify problems, and make decisions
- Ability to read, understand, and follow procedures and guidelines
- Commitment to following established safety policies and procedures.