True Blue Crew

JOB SUMMARY

Provides personalized, exceptional guest service ensuring that every guest

who chooses Culver's® leaves happy.

ESSENTIAL FUNCTIONS

Consistently provides excellent guest service and hospitality.

Demonstrates proper personal hygiene and food safety practices

consistently.

Maintains a neat, well-groomed uniformed appearance.

Follows restaurant policy on attendance, respectful conduct of team

members and all other policies consistently.

Assists guests with product knowledge and promotional information

upon request accurately.

Follows company safety standards at all times and looks out for the

safety of other team members and guests.

Demonstrates proper food safety practices by accurately completing

the Quality Control/Safe Food Checklist.

Handles guest comments promptly and courteously.

Performs primary position responsibilities timely and accurately.

Performs secondary position responsibilities timely and accurately,

after the primary duties are accomplished.

Performs back-up support accurately and timely after secondary

responsibilities are accomplished.

Assists with odd job responsibilities timely, upon manager on duty

(M.O.D.) request.

Answers the telephone courteously and professionally, within three

rings.

Prepares quality products while maintaining: portion control and

presentation within service goal times.

Attends all team member meetings.

QUALIFICATIONS

 Flexible schedule

 Reading and writing skills required

 Communicates with guests, team and management

 Maintains a sense of urgency

 Demonstrates trained food safety knowledge

PHYSICAL ABILITIES

 Stand Constantly

 Walk Constantly

 Sit Occasionally

 Handling Constantly

 Lift / carry 10 lbs or less Constantly

 Lift / carry 11-20 lbs Constantly

 Lift / carry 21-50 lbs Frequently

 Lift / carry 51-100 lbs Occasionally

TEAM MEMBER PERFORMANCE SUCCESS FACTORS

 COMMUNICATION: Verbal and written communication is timely, clear,

concise; delivers ideas for solutions with problems; communicates well

with team members and guests.

 CHANGE MANAGEMENT: Supportive of change; reacts quickly and

appropriately; accepts direction and constructive feedback.

 DECISION MAKING & PROBLEM SOLVING: Uses judgment, common

sense and sensitivity in addressing issues and seeking solutions to

problems and challenges; gathers appropriate information.

 INNOVATION &CREATIVITY: Seeks new ways to improve efficiency,

effectiveness, quality; offers suggestions and solutions to obstacles

and challenges.

 PLANNING: Organized and able to establish priorities; delivers the

desired results; manages multiple deadlines and priorities with a

professional attitude. Recognizes priorities and responds with a sense

of urgency. Follows procedures and policies in planning and executing

job responsibilities.

 COOPERATION: Supports fellow team members and is cooperative in

providing excellent guest service.

 QUALITY OF WORK: Delivers quality work on time at the desired

standards. Performs work duties in support of safety and security

policies.

 ACCOUNTABILITY: Delivers results on time and at the quality level

promised. Is punctual and ready to begin work assignments. Delivers

quality work product using resources and time allocated.