Vacancy caducado!
As a Customer Remediation Advisor, your role will be to focus on providing accurate resolutions for customers. You will handle customer relationships and assist with their individual service needs whilst delivering extraordinary customer service.
Responsibilities
Respond to customers through various channels including telephone (both inbound and outbound), internet, and written correspondence as appropriate. You will also perform research to complete back-office transactions
Acquire detailed knowledge of product ranges and excellent service.
Offer an excellent level of customer service, pro-actively serve customers across their product portfolio, handle high-volume customer inquiries across the product range.
Follow clear instructions and guidelines to resolve customer enquiries at the first point of contact.
Training is given to enable you to establish trust and resolve customer queries, handle complaints. Constant monitoring, mentorship, and development will be given to ensure continuous improvement.
Collaborate with colleagues across multiple departments to provide a high-quality service to customers
Recognize individual customer service needs and resolve their enquiry
Provide resolutions to avoid customers having to call again, or have the call transferred
Ability to handle complaints, log complaints, and escalations with appropriate disposition code in the system
Excellent customer service and social skills with the ability to recognize and support the specific needs of the most vulnerable customers
Minimum qualifications
High School Diploma/GED
Experience in contact/call center, customer service
Excellent communication and interpersonal skills
Interested candidate please send your profile on [email protected]
Vacancy caducado!