Vacancy caducado!
We are seeking a skilled Help Desk Analyst to join our team. The ideal candidate will provide technical support and troubleshooting assistance to our users through various communication channels. The Help Desk Analyst will resolve computer hardware, software, and networking issues in a timely and professional manner.
Responsibilities:
- Troubleshoot and resolve technical issues related to computer hardware, software, and networking.
- Utilize technical knowledge to diagnose and repair computer problems.
- Utilize ServiceNow to track and manage service requests and incidents.
- Provide excellent customer service through phone, email, or in-person interactions.
- Troubleshoot and resolve issues related to TCP/IP, VPN, and Windows operating systems.
- Collaborate with other IT teams to resolve complex technical issues.
- Document technical issues and resolutions for future reference.
- Maintain accurate records of technical issues and resolutions.
- Stay up-to-date with the latest technology and software to provide effective technical support.