Talent Acquisition Operations ManagerLocation:Tempe, AZ, USDate: Aug 23, 2024Requisition ID : 17683Join us in building a better future for Arizona!SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.Why Work at SRPAt SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:
Pension Plan (at no cost to the employee)
401(k) plan with employer matching
Available your first day: Medical, vision, dental, and life insurance
Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
Parental leave (up to 4 weeks) and adoption assistance
Wellness programs (including access to a recreation and fitness facility)
Short and long-term disability plans
Tuition assistance for both undergraduate and graduate programs
10 Employee Resource Groups for career development, community service, and networking
SummaryThe Talent Acquisition Operations Manager will streamline all hiring processes, track talent analytics (at the individual and team level), monitor candidate & hiring manager experience metrics, and empower the team to make data-driven recruiting decisions that lead to better output in the short and long term. This position will ensure that SRP’s recruiting operations serves as a trusted, accessible resource for the team and organization.The Talent Acquisition Operations Manager will be responsible for equipping the team with the most effective tools to approach the hiring and onboarding processes. This role will partner with cross-functional partners/teams including HRBPs, Comp, HROps, Shared Services, Talent Development, Health Services, Strategic Workforce Planning, HR Managers, etc.This person will directly lead a team of TA Partners, TA Coordinators, and TA Support Coordinators and help evolve each of those functions. Manages others by setting goals, assessing performance, providing training, and applying operational or strategic Leader skills to achieve objectives. Reporting to the TA Sr. Manager, this role will be a working manager responsible for various aspects of day-to-day TA Operations, along with other duties as assigned.What You'll Do
Own, drive, and evolve TA analytics, reporting, dashboards, etc.
Use critical thinking, identify opportunities to optimize, maintain, evolve, and ensure continuous improvement throughout all TA systems, tools, trainings, programs, and processes
Update and manage the TA functions within SuccessFactors and other related SRP/TA tools focusing on operations, performance, compliance, all while ensuring data quality
Own TA systems/tools, process, and best practices documentation including maintaining internal databases, etc.
Ensure SRP’s TA Operations are up to date with market trends, tooling, best practices, compliance, etc.
Identifies and communicates opportunities to improve and standardize processes. Addresses process breakdowns proactively, efficiently and thoroughly
Serve as a trusted advisor, thought leader and consultant to SRP’s HRBP’s, business leaders, and key stakeholders
Drive a long-term TA strategy that supports our hourly/union workforce ensuring compliance within the union contract
Manage ongoing TA vendor relationships (e.g. LinkedIn, Handshake, SHL, indeed, Graebel, etc.) attend regular check-in’s, assess value, negotiate contracts, report building, etc.
Oversee (from a management level) the MSP relationship with Populus Group, supporting the TA teams dedicated partner to the MSP
Manage a team of Talent Acquisition partners, coordinators, and administrative support coordinators, providing performance feedback, coaching, and mentoring
Manage others by setting goals, assessing performance, providing training, and applying operational or strategic Leader skills to achieve objectives
Fosters open communication & builds engagement with team as well as stakeholders
This role will be a working manager responsible for various day-to-day aspects of TA Operations as well as own or participate in various projects within TA and across the organization
Other duties as assigned
What It Takes To Succeed
Bachelor’s degree in business, human resources, or related field
HR Certification is preferred
5+ years of experience in leading TA Operations with a focus on:
Operational & performance metrics
Modeling & forecasting (e.g. hiring demand forecasting, recruiting capacity modeling, interviewer capacity modeling, etc.)
Managing TA tools and processes across all recruiting channels
5+ years leading teams (development, performance management, etc.)
Experience managing teams through change is highly preferred
Exceptional communication (written and verbal), presenting, influencing and negotiation skills
Strong project management, analytical and critical thinking skills
Experience presenting to key stakeholders and senior leadership is required
Proven ability to analyze information to find trends and diagnose problem areas
Experience with training and change management
Proven experience managing complex projects/programs
Advanced using MS Office products: high focus on PowerPoint and Excel
ExperienceMinimum of 7 years cumulative and progressive exempt level professional experience.EducationCompletion of a Bachelor's Degree from an accredited institution that prepares the employee for the assignment.Hybrid WorkplaceSRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona. We are taking steps to protect the health and well-being of all team members, and by following a number of health and safety protocols, to reduce the risk of the coronavirus (COVID-19).Drug/Alcohol Policy StatementTo promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.Equal Opportunity Employer StatementSalt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.Work AuthorizationAll candidates must be legally authorized to work in the United States.Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visas.Nearest Major Market: Phoenix