TEKsystems in partnership with One Medical - Inbound Healthcare Contact Center Representative Onsite Role in Tempe, AZ starting October 21st, interviewing NOW! Highlights: Will get to choose shift between M-F 6AM-6PM (8-hour shift, 5 days/week) Quick Process: 1 virtual interview with TEKsystems, 1 onsite interview with One Medical, Offer! 100% Onsite near Tempe Town Lake Benefits of the role: You will get to select your schedule, as well as a chance at a shift differential for nights/weekends Contract-to-hire; Long term growth with reputable company Quick conversion if you meet the qualifications! If converted, amazing benefits & perks of being a full time employee All inbound calls, no sales or collections! Top Skills:Healthcare, call center, customer service Additional Skills & Qualifications:
Minimum 1 year of high-volume contact center experience and minimum of 1 additional year of direct customer service experience (banking, hospitality, food service, etc.)
OR
2 years of high-touch, patient facing healthcare service roles (e.g., Patient Access Reps, Claims Processors, Pharmacy Benefits Techs, etc.)
This experience must be within the last 4 years
Average of 1 year of tenure
Strong written and verbal communication skills, including impeccable phones manner
Strong multitasking skills with proficiency in computers and phones while navigating multiple software systems simultaneously
A day in the role:
Managing phone and message inquiries from our patients and those involved in their care as they navigate a complex healthcare system including but not limited to needs tied to insurance, billing inquiries, and appointment management
Comfortable navigating or learning all things healthcare, including but not limited to medical records, authorizations, referrals, and coordinating care among our members’ care partners like pharmacies, testing laboratories, specialists, and insurance
Collaborate with providers and other operations team members to complete urgent tasks
Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a positive virtual (phone, messaging or in-system interaction) experience
Master our technology suite including but not limited to Slack, Google Suite, Zoom, and our Electronic Medical Record System 1Life, in order to interact with team members and patients and complete daily work
Next steps: Please apply directly to this job posting and I will reach out to you in the next 1-3 business days to discuss next steps! This position does require one virtual client interview if you are qualified and hiring manager decides to move forward. APPLY DIRECTLY TO THIS JOB POSTING IF INTERESTED #prioritywest About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.