POSITION SUMMARYThe Agile Product Owner Senior Advisor leads large, multifunctional initiatives to enhance products and capabilities impacting Evernorth Pharmacy. This role is responsible for defining and driving Express Scripts and Accredo Pharmacy Communications strategies and initiatives to deliver on outcomes impacting the customer experience.This position is in-office aligned and will require the flexibility to perform onsite at a designated Cigna facility 2-3 days per week.Primary Functions
Team leader of indirect reports and initiatives
Own the product development lifecycle of assigned product or capability areas, including status reports
Own the customer communication strategy for experiences regarding the Accredo Pharmacy and/or Express Scripts Pharmacy journey
Understand technology systems and customer journeys impacted by product/capability area
Understand trends and metrics associated with product/capability area
Translate complex business objectives into effective communication strategies and agile implementations
Initiate new business cases via ideation/brainstorming, data analysis, financial analysis, stakeholdering
Work collaboratively with cross-functional partners to deliver the business case via intake(s), prioritization, budget exercises, design solutions, journey mapping, capability build, adoption, production roll-out, benefit validation, and ongoing results and metric tracking / feeding of the backlog
Resolve issues and determine contingency plans and triggers for risks. As needed, escalate issues to appropriate audiences including key business leaders and team members
Continually evaluate effectiveness of communication strategies, generate ideas, and find opportunities to innovate our customer communication experiences
Communicate effectively with individuals in various functional areas and at all levels of management
Key Qualifications
Bachelor’s degree preferred; Master’s degree preferred
6+ years relevant experience in communication strategy development, product/project management, operational effectiveness
Prior experience with Customer Data Platforms (RedPoint preferred), and/or marketing technology, and Communication Strategy
Knowledge of PBM and/or healthcare industry
Knowledge of Accredo Pharmacy and/or Express Scripts Pharmacy processes preferred
Excellent communication (oral and written), presentation, and facilitation skills
Knowledge applying Agile or similar methodology
Strong understanding of financial models and forecasting
Skilled at customer communication strategy and content creation
Confident, influential, adaptive and enthusiastic self-starter with the ability to manage complex initiatives and drive results in a fast-paced, sometimes ambiguous matrix organization
Critical thinker and creative problem solver; seeks perspective from others to inform a unique perspective and able to influence/gain buy-in
Ability to effectively work within a complex, matrix environment
Experience with Jira, Confluence, Pathfinder, Figma, Wrike, and other project/collaboration tools preferred
Proficient using MS Office software - PowerPoint, Excel, Visio, etc.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.About Evernorth Health ServicesEvernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.