Are you outgoing, energetic, passionate, and authentic? Mii amo Spa is the perfect spot for you!At Mii amo, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you’ll ever find! Come join us!
How you will enjoy your day:Balance appointments and manage therapist schedules. Manage all professional spa product inventories and issuing. Will assist therapists in all areas relating to treatments and guest satisfaction. Assist Spa Manager with payroll and management of retreats and workshops. The Spa Services Supervisor reflects a warm, personal, efficient, engaging and anticipatory service ethic across a range of tasks and functions in alignment with the Forbes 5 Star Resort Standards. Is a Mii amo Ambassador and role-model for fellow team members, other departments, and guests.
Work Performed:Manage therapists’ schedules and ensure proper balancingOrganize therapists and appointments as appropriateWork closely with Spa Manager and Spa management on all daily activities Work with other managers and supervisors and oversee all aspects of the spa and related servicesMonitor guest lounge area.Ensure SOP’s, check-in procedures and guest service standards are maintainedProvide a safe, clean, motivating and nurturing environment for services that exceeds guest’s expectationsConduct monthly product inventory and prepare purchase requisitions according to procedure Control inventory.Prepare and issue product treatment kits on a daily basis.Manage therapists daily schedule on a daily, monthly and bi monthly basis to ensure adequate staff to provide maximum availability to guestsManage schedules and payroll for all therapists as appropriateMaintain and update V1 treatments as appropriateSchedule and supervise treatment proceduresEnsure proper handling of all gratuitiesSchedule training for all new and senior therapists, monitoring and updating V1 schedule set upMaintain and track therapists sign-off for all treatments Maintain all therapist state licenses to insure they are currentUnderstand all treatment protocols offered at Mii amoAssist in properly educating guests in with regard to treatmentsExhibit proper use of product and abide by all product control guidelines while maintaining a clean and neat work environmentRead and assist Manager with schedule posting with regard to shifts, room assignments and the computer scheduling systemAttend and participate in regularly scheduled training sessions and meetingsBe an active participant in the department by contributing to new programs and development ideasBe guest service oriented and interact with guests in a pleasant, helpful, knowledgeable, and enthusiastic mannerDisplay appropriate teamwork, flexibility and interpersonal skillsFollow all Department standards of operations at all timesKeep all work and storage areas neat and maintainedMaintain confidentiality of Mii amo information at all timesUphold and ensure compliance with all company and departmental policies and proceduresReport all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately Attend all scheduled employee meetings and brings suggestions for improvementAssist and timely execute other duties as delegated by leadershipPromote Spa and all services, products and programsOther duties as assigned