Customer Support Assistant

Job DescriptionWe are seeking a motivated Customer Support Assistant to join our team. In this role, you will provide outstanding support to our customers, ensuring their needs are met with efficiency and professionalism. If you are detail-oriented, empathetic, and passionate about customer service, we’d love to hear from you.ResponsibilitiesRespond promptly to customer inquiries via phone, email, and chat.Assist customers with product information, order status, and issue resolution.Maintain detailed records of customer interactions in the CRM system.Collaborate with internal teams to resolve customer concerns.Identify and escalate complex issues to the appropriate department.Provide feedback to improve processes and customer satisfaction.