Administrative Privado Experience Concierge

At Fairmont Scottsdale Princess, unparalleled service and luxury await guests of Privado, our exclusive villa experience. At Privado, we are looking for experts in luxury; to know luxury is to serve luxury. Our carefully curated team of Experience Concierge will look forward to assisting the most discerning travelers, creating exceptionally special experiences that will become treasured memories. This team will ensure every last detail is accounted for from reservation to departure; taking the time to give genuine, continuous care for each guest. This level of detail and precision will be essential to creating a thoughtfully personalized and ultra-luxe experience that is exclusive to Privado.Summary of Responsibilities:Reporting to the Privado Managers, responsibilities and essential job functions include but are not limited to the following:Consistently offer professional, friendly and engaging serviceProvide exceptional Concierge information to our guests about internal and local area attractions, restaurants, theatres, special events, tickets, confirmations and other available servicesCommunicate with our guests through pre-arrival emails and phone callsOversee room assignments for all incoming guestsAnswer incoming calls to the Privado VillasCorrespond with guests through our external messaging systemCurate, email and print itineraries for incoming guestsContact guests to help with pre-departure servicesEnsure proper coding of VIP guest arrivals and schedule amenitiesLiaison with Travel Advisors to oversee VIP clients booked within our resortDevelop and maintain contacts with business partners, concessionaires, local community and counterparts of Privado throughout Fairmont Hotels & ResortAssist guests regarding hotel facilities in an informative and helpful wayAddress guest concerns and react quickly, logging and notifying proper departmentsFollow department policies, procedures, service standards and safety policiesOther duties as assigned