Salesforce Business Analyst

JOB TITLE: BA Analyst LOCATION: Scottsdale, AZ Role Summary: The Business Applications Analyst will be responsible for requirements gathering, business and functional requirements writing, working with system architects, user acceptance testing, and release rollouts, for products such as Salesforce, Sales Cloud, Service Cloud and Yardi Voyager. The Business Applications Analyst will work closely with the Project Management Group to drive projects to milestones and completion. Essential Duties and Responsibilities: • Document business processes related to product, operations and systems. • Liaise between product and technology groups to define business requirements. • Produce detailed functional requirement specifications from existing systems, previous drafts, and SME interviews. • Explain system architecture to business stakeholders as it relates to business requirements. • Work with system architects to ensure system design meets business requirements. • Conduct gap analyses. • Ensure consistency of specifications across sub-systems. • Provide input into user interface layouts and prepare mock-ups. • Coordinate and assist with UAT. • Support tracking of bugs/enhancements/features as part of the change management process. • Write, revise, and edit client education, user, administrative, and support materials (user guides, quick reference guides, FAQs, training materials, online help). • Troubleshoot & evaluate requests that filter through ticketing system. • Acts as point of contact & resource for customers, including the PMO team. • Evaluate 3rd party applications to fulfil business needs, processes & requirements • Capture & maintain system change requests. • Conduct user training workshops as required. • Administer cloud-based business applications, including document storage system. • Provides answers and solutions based on industry knowledge and escalates issues as needed • Capture, mitigate and /or escalate issues in a timely fashion. Qualifications: • 1-2 years’ experience in Salesforce admin required. • Sales Cloud, Service Cloud, Marketing Cloud experience preferred. • Salesforce certifications preferred. • Experience with Agile & JIRA preferred. • Yardi Voyager experience preferred. • Solid, detail-oriented documentation and communication skills, and ability to translate technical concepts clearly for non-technical decision-makers. • Bachelor’s degree in the field of technology, finance or business administration or 5 or more years of progressive experience in a business analyst role. • Flexibility and attitude to achieve tight deadlines. • Proven experience providing detailed business problem analysis, process mapping, etc. • Ability to work with system architects and verify that system design meets the business’ requirements. • Understanding of the software development life-cycle (SDLC, Iterative). • Rapidly adapt and respond to changes in environment and priorities. Ability to work with a complex field organization across geographical boundaries. • Ability to work with system architects and verify that system design meets the business’ requirements. • Ability to lead structured meetings and clearly communicate tasks, deadlines, and expectations. • Strong written and verbal communications skills. • Facilitate and elicit consensus among project team members and various business stakeholders. • Travel to field offices for system roll-outs or business workshops (approximately 10% travel).