As a Roadside Assistance Technician, you will be a part of our Emergency Roadside Assistance team. We consider our Roadside Assistance Technicians “Everyday Heroes”. Why, you might ask? Well, it’s simple. They provide peace of mind to our members through identifying and navigating through vehicle problems and deliver applicable services to get them safely back on the road and back to their daily lives.
Your job will be:
Ensure 100% member satisfaction by providing excellent customer service
Operate a full-size or mini service truck or tow truck and applicable service equipment to assist members, customers, and other motorists
Service vehicles by performing functions such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service and changing/inflating flat tires
Offer value to members through On-the-Go Tow or battery tests / sales
You will make commission on batteries sold and bonuses for great customer surveys.
You have to be 18 years or older. Have a valid driver's license. Have experience using tablets or electronic devices to update calls, review policies and procedures, document safety records and complete other applicable duties
Exhibit strong customer service skills, including ability to effectively communicate to customers / members and understand the need for meeting & exceeding customer expectations
Are able to successfully complete drug screening, MVR, criminal background check and DOT health screenings (pre-employment and ongoing)
Please call 480-382-3666