Madden Industrial Craftsmen, a premier staffing firm, is seeking a skilled Service Technician for a client in Phoenix, AZ. Our client specializes in heavy equipment and machinery for construction, mining, forestry, and material handling.
The Service Technician will be responsible for diagnosing, repairing, overhauling, and maintaining construction, forestry, and utility equipment in the shop. This role also involves customer service tasks, including taking calls related to equipment issues, providing detailed service reports for warranties and billing, and coordinating with the parts department to ensure timely repairs.
Pay Rate: $25-$27/hour
Schedule: Monday-Friday, 5:00 AM - 1:30 PM
Responsibilities:
Perform all work safely, following OSHA and company safety protocols
Inspect and operate equipment to diagnose defects and ensure efficiency
Repair and overhaul equipment based on diagnostic results
Perform routine maintenance checks
Demonstrate products to customers when necessary
Inspect parts for damage or wear
Troubleshoot hydraulic, electrical, and mechanical systems to identify and repair defects
Use test equipment such as hydraulic gauges, flow meters, and electrical meters to diagnose issues
Read and interpret service manuals, including hydraulic and electrical schematics
Utilize parts books and computer systems to look up parts and diagnose systems with software
Provide technical assistance to customers over the phone or in person to resolve equipment issues
Record detailed information on work orders and parts requests
Assist with moving heavy objects as needed
Work in inclement weather conditions when necessary
Keep tools, equipment, and work area clean, organized, and in good condition
Skills and Qualifications:
High school diploma or equivalent
Proven experience as a Service Technician
Strong customer service and communication skills
Excellent problem-solving and troubleshooting abilities
Proficient in computer applications and industry-specific software
Patient and detail-oriented, with the ability to work independently and within a team