Come work for a company that cares about YOU and cares about our CUSTOMERS! In order to work here you must LOVE to work independently, have experience working on pool equipment and enjoy the SUNSHINE! If you are reliable, customer focused and a team player, we would love to talk to you about working with us at AQUAMAN EAST aka National Pool Partners ASAP!
Summary of Description:
The Pool Repair Technician will be responsible for general pool repair and maintenance, including, but not limited to pool equipment, pool plumbing, and low voltage wiring. Pool Repair Technicians are customer facing and are expected to approach each job professionally to maintain our high standard of customer care.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Diagnose, repair, and install pool equipment at customer locations.
Thoroughly evaluate customer pool equipment and identify needed repairs or upgrades in equipment.
Meet with, and explain to customers needed repairs, providing options to customers for solving their pool issues.
Communicate with customers in advance of arriving at their home.
Properly document jobs and work performed using mobile company technology.
Quickly and clearly communicate internally and with office and supervisor through email, messaging applications, or in-person.
Assist in technical training for service department and other repair techs, if needed
Safely drive the company vehicle to appointments at customer’s location
Perform truck inspection weekly and notify mechanic of any issue that arises in real-time.
Maintain parts, equipment, supplies, and chemical stock inventory levels in the vehicle.
Work with office staff to ensure high degree of accuracy with regards to accounting and billing
Improve processes and come up with innovative ideas to help us grow to the next level.
Present yourself in a professional manner always.
Perform other duties as assigned.
Education, Licensure and Experience Requirements:
High School Diploma or GED required
2-years’ experience in equipment repairs is preferred, but not required
A high degree of mechanical aptitude and strong knowledge in swimming pool operation systems is preferred
Familiarity with the different manufacturers/brands of equipment
Able to pass a pre-employment background check, drug test, and motor vehicle report
Valid license, 3 years verifiable driving history and clean driving record
Competencies/Skills:
Ability to diagnose repair, replace, remove the following: pool pumps, filters, lights, heaters, automation, plumbing, timers, electrical components, and sanitation systems. Have mechanical inclination.
Ability to work independently and to plan, organize and schedule work
Self-motivating with the ability to work efficiently with little oversight
Possess a willingness to communicate and share knowledge and insight with customers in a tactful, respectful manner while presenting a professional image
Ability to quickly learn new software and mobile applications to communicate with team members
Maintain positive and cooperative working relationships with customers, supervisor, and team members
Dedicated to meeting deadlines
Possess strong customer service skills
Excellent verbal, and written communication skills, as well as effective organizational skills
Attention to detail and strong customer service skills
Dependability, punctuality, and trustworthiness
Ability to safely handle and use hand and power tools
Maintain a valid driver’s license
Drive vehicle safely and in accordance with traffic laws. Understand and carry out written directions
Physically, the position requires walking, standing, kneeling, bending over and sitting for long periods of time in an outdoor environment. Ability to lift/carry up to 50 lbs. throughout the day, lift/carry occasionally to 75 lbs.
Environmental Conditions and Physical Requirements:
The environmental conditions and the physical requirements described below are representative of those that must be met by an employee to successfully perform the duties & responsibilities of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the duties.
Environmental Conditions:
General Office Environment: Noise level in office environment is generally quiet.
Outdoor Service Environment: Position will be exposed to various work conditions, at a variety of client settings. Indoor conditions may have dust, heat, cold, noise, etc. Outdoor conditions may include exposure to the outdoor elements, seasonal weather, damp and/or dusty locations, freezing conditions, and hot conditions. The noise level in the work environment is moderate.
Physical Requirements:
If performing office duties: Employee is required to sit, stand, hear, and use hands to operate all office equipment. Employee must view computer monitors for long periods of time. Vision requirements are close vision and the ability to adjust focus. Employee occasionally will be required to lift, generally no more than 50 pounds.
At client locations: While performing the duties of the position, the employee is regularly required to stand, walk, sit, climb, bend, kneel, reach with hands and arms, crouch, crawl, twist, push/pull, lift/carry on a regular basis up to 50 lbs. throughout the day, lift/carry occasionally lift up to 75 lbs., hand, eye, and foot coordination. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The ability to swim as this position may work near swimming pools.
The job description reflects the general details necessary to describe the duties and responsibilities of the position and shall not be construed as a detailed description of all the work requirements that may be inherent in the position.