Vacancy caducado!
- Provide Level I and Level II support.
- Provide Currance product support for customers and employees.
- Provide support for Currance productivity technologies including, but not limited to desktop/laptop hardware and operating system (Windows 10/11) support, Microsoft Office 365, video conferencing solutions like Microsoft Teams and Zoom, cloud-based file sharing, printing, basic networking, and end user account administration and troubleshooting.
- Maintain Zoom account management and documentation.
- Provide support via phone calls, chat, text, email, support queues, and operational alerts.
- Manage on-site inventory through hardware serial numbers.
- Prepare and shipping new and replacement equipment (PCs and peripherals) to employees.
- Receive employee company equipment and update inventory
- Test return equipment and re-imaging. Continuously monitor incoming requests, create tickets, triage calls and emails, and then troubleshoot and provide resolution; escalate tickets when needed
- Ongoing notification to employees on the status of open tickets, including escalations
- Properly document and close tickets when resolved
- Set up end-user accounts using reference lists and update lists as needed/directed
- Run reports related to account volumes and overall activity, as directed
- Manually perform account provisioning and/or troubleshoot account and access issues
- Install, configure, and support other technologies, as directed
- Maintain a clean office environment.
- Other duties as assigned.
- High school diploma or equivalent
- 2-4 years of customer technical support
- 2-4 years proficiency in the Microsoft Office Suite of products
- 2-4 years’ experience building, imaging, and/or preparing Windows PC laptops/desktops
- 1 year of experience in inventory asset management
- Microsoft Office 365 administration, end user account administration (add, delete, change), and Microsoft Windows 10 desktops and laptops
- ITIL training and certification a plus
- Microsoft certifications preferred
- Knowledge of Windows 11
- Knowledge of networking systems and protocols
- Knowledge of remote desktop support systems
- Knowledge of operating systems, office software, enterprise software, and server systems
- Skilled in managing enterprise Zoom accounts
- Skilled in computer hardware systems, routers, and peripherals
- Skilled problem-solving skills
- Skilled interpersonal and communication skills
- Skilled in written and verbal communication skills
- Skill in customer service skills
- Ability to resolve technical issues efficiently and timely
Vacancy caducado!