We are seeking a confident, highly-motivated and talented professional to fill the position of Service Coordinator. We are an established and rapidly growing HVAC maintenance and repair company committed to delivering exceptional service to our clients. As an integral part of our team, you will be responsible for the office coordination of HVAC service jobs from start to finish.
Key Responsibilities:
- Answer phones and serve as the main point of contact with clients, ensuring clear communication regarding service status, scheduling, and follow-up
- Enter and dispatch service jobs
- Implement established job flow processes and procedures
- Collaborate with Service Manager to coordinate the scheduling and dispatching of jobs to technicians
- Assist Service Manager by monitoring job progress and ensuring timely completion of tasks.
- Assist technicians in the sourcing of parts
- Track job purchases and expenditures
- Ensure all required data is present and accurate upon job completion by technicians
- Prepare invoices
- Resolve any service-related issues, complaints, or delays in a professional and timely manner.
- Provide administrative support to the service team, including managing email correspondence, updating schedules, and maintaining service records and documentation
- Foster our tech-centric culture
- Other tasks as needed to ensure a smooth job-flow process
Qualifications:
- At least 3-5 years of related customer service experience required
- Previous scheduling/dispatching experience preferred
- HVAC industry experience a plus
- Responsible, self-starter able to work well independently
- Strong communication and interpersonal skills, with a customer-first mindset.
- Attention to detail and strong problem-solving abilities.
- Able to prioritize tasks and work well under pressure and deadlines
- Strong computer skills
- Must be able to pass drug test and background check
- Dependable team-player with a strong work ethic
This is an excellent opportunity if you enjoy the satisfaction of handling whatever comes your way and like working with a great team of people.
PLEASE SEND YOUR RESUME TODAY!