OverviewCommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.ResponsibilitiesThis is an onsite position in our Phoenix, AZ Command Center for a transfer center Patient Logistics Coordinator.Position Summary :The Patient Logistics Coordinator performs on activities delegated by the Transfer Center RN and Patient Logistics Manager to facilitate the appropriate placement of patients within Dignity Health GSSA and specialized facilities. The incumbent uses effective interpersonal skills in all interactions involved with the position including the explanation of care needed as directed by the Transfer Center RN sending physician or receiving physician. This position assists with the process of efficiently and effectively coordinating movement of patients throughout the designated Dignity Health facilities and in specialize care facilities; specifically inpatient psychiatric. The Patient Logistics Coordinator assists in implementing the transfer of care plan through effective communication with care providers and administration. Reports to the Patient Logistics Manager.Core Duties:
Works independently to facilitate the placement of patients as directed by the Patient Logistics Manager Patient Logistics RN and physician orders
Facilitates the transfer of patients to the appropriate facility and unit
Identifies potential problems and brings them to the attention of the Supervisor ANS and/or Leadership to prevent and/or resolve barriers to timely placement and/or transfer of patients throughout the acute care setting
Communicates with referring and receiving facility staffs to ensure timely placement of patients to the appropriate level of care and unit
Documents activities clearly and accurately to promote effective communication with members of the care team including Transfer Center Hospital EDs Hospital Units Leadership and receiving facilities.
Uses effective communication skills with colleagues customers physicians and care team members both internal and external to facilitate the timely placement of patients
Willingly provides and accepts direct constructive feedback to and from colleagues
Verbalizes knowledge and support of Dignity Health and department Mission and Vision statements.
Exhibits a customer oriented philosophy that emphasizes both internal and external relationships focusing on customer vendor and patient expectations and strives to exceed them
Actively participates in and encourages others to utilize creative and innovative approaches to accomplish duties
Performs duties in a self-directed manner with minimal supervision or direction
We offer the following benefits to support you and your family:
Health/Dental/Vision Insurance
Flexible spending accounts
Voluntary Protection: Group Accident Critical Illness and Identity Theft
Adoption Assistance
Free Premium Membership to Care.com with preloaded credits for children and/or dependent adults
Employee Assistance Program (EAP) for you and your family
Paid Time Off (PTO)
Tuition Assistance for career growth and development
Retirement Programs
Wellness Programs
#LI-DH#LI-CSHQualificationsMinimum Required:
Experience in health care setting preferably with 1 year in an acute care setting, and or 1 year of call center experience
Proven proficiency with Microsoft Office applications.
Proficient or able to become proficient within 3-months with Google Workspace, Ability to navigate hospital software and typing skills.
Excellent verbal and electronic communication stills, including professional telephone and email etiquette
Able to type minimum of 40 words per minute without mistakes
Flexible and adaptable to change
Able to lift 20 lbs.
Preferred/Desired:
1+ years working in a healthcare setting
Familiarity with Cerner and TeleTracking
Minimum Skills Required
Experience in health care setting, preferably in bed control and/or transfer center capacity
Must have the ability to coordinate effectively with a variety of customers including providers, hospital and office staff, health plans, medical groups, internal departments, community resources, and peers.
Knowledge of levels of care and basic medical terminology
Ability to work independently and apply critical thinking skills toward making appropriate decisions, as well as in a team environment
Ability to multi-task and prioritize
Detail oriented
Excellent organizational and communication skills and ability to meet timeframes
Ability to learn quickly and retain complex information
Pay Range$21.70 - $29.84 /hourWe are an equal opportunity/affirmative action employer.