Operations ManagerJob DetailsJob LocationAZ Phoenix - Phoenix, AZ Position TypeFull Time Education LevelHigh School Travel PercentageNegligible Job ShiftAny Job CategoryTransportation DescriptionThe Operations Manager will be responsible for assisting the CSC Manager as well as carrying out direction and responsibilities to all operation associates,drivers and technicians. A Day in the life of an Operations Manager:
Promote safety first in all actions
Assist in the hiring and training of operations associates including Right Way Training, Driver Tablet training, and CSR process training
Provide direction and guidance to all operations associates, drivers and technicians
Manage processes and corresponding systems
Review and make changes as needed to maintain the most efficient staffing of company units to achieve the highest utilization as possible
Prioritize loads for timely delivery
Work with fleet managers to assign loads to drivers in a fair and equitable manner
Provide efficient friendly customer contact
Control and complete paperwork and reports as required
Manage Fleet manager schedules and desk assignments
Communicate with all operations associates and drivers regarding company and customer requirements
Continually update knowledge of federal and state regulations
Communicate with internal and external customers as required
Additional Responsibilities:
Carries out duties assigned by center manager or regional manager as required
Work with and support the business development managers to grow the business
Responsible for overall CSC operations during the absence of the center manager
Qualifications
High School Education or equivalent
One year experience as a fleet manager in transportation industry
Knowledge, Skills and Abilities:
Excellent verbal and written communication skills
Knowledge of DOT regulations, federal and state standards
Ability to prioritize and manage multiple projects
Self-starter with detail oriented work habits
Able to maintain confidentiality
Display professional demeanor
Good interpersonal skills; able to work well with wide range of individuals
Demonstrate dependability through good attendance and adherence to timelines and schedules
Basic computer skills, strong desktop and administrative skills
Knowledge of basic company employment policies and procedures
Physical Requirements:
Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, and talking, hearing and visual activity.
Occasional lifting (up to 20 pounds).
Working Conditions:
Normal office environment. This role routinely uses standard office equipment such as computers, phones, and copier/printer/scanners.