Operations Coordinator - Salesforce

We are looking for Operations Coordinator, Salesforce to join our Operations team with an initial focus of supporting our operations as they transition to a Salesforce platform.The position requires work in a cross-functional capacity. A proactive mindset and a sincere desire to see our locations succeed will help to accelerate success in the role. Responsibilities: Build and lead our community of “Salesforce Champions” to understand feature benefits and best practices and collaborate with Sales Force Core team providing updates, challenges, questions, etc.Act as a Salesforce point person to support our business users in their adoption of the platform (enhancement and changes).Support the Operations Sales Force Trainer with:Implementation timelinesTraining presentationsTraining calendar invitesPreparation of CCO and Franchise rollout of content deliveredAdmin and calendar tasks as assigned to support the Operations and Technology teams.Support both corporate-owned and franchise locations with questions and documenting issues.Supporting of ongoing releases ensuring that training is in place and office hours scheduled.Create reports to validate user requests and enhancements.Provide drop-in support to business users in Salesforce office hoursManage new duties when assigned, using discretionary judgment to understand and balance corporate priorities and long-range success