DESCRIPTION:The CUSTOMER EXPERIENCE SPECIALIST is an entry level customer service role, operating in a call center environment (1-2 years experience required, minimum) and supporting Consumer Direct Lending. As the Specialist, you will act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer.The Customer Experience Specialist will:
Operate in a Call Center environment as a customer success advocate
Answer high-volume, inbound calls or texts from current customers in a timely manner (50-100| day)
Perform routine data entry and validation tasks
Handle routine calls, emails and/or chat responses with Penny Mac employees, consumers and/or authorized 3rd parties
Interact with multiple departments to expedite processing and/or issue resolution
Perform other related duties as required and assigned
Demonstrate behaviors which are aligned with the organization’s desired culture and values
SCHEDULE:
MONDAY - FRIDAY
8:30AM-5:30 PM
TOP MUST HAVE SKILLS:
Customer support| Call centerinbound and outbound (2-3 YEARS EXPERIENCE)
mortgage industry (1-2 YEARS MIN)
great tenure, no jumpy work experience
Desire to pursue industry long term
Reliability good attendance ( no days off first 90 days)
REQUIRED QUALIFICATIONS:
Mortgage Experience required
Bilingual Spanish is a plus ( Higher Pay offered for Bilingual)
General understanding of applicable Federal, State and Local mortgage regulations a plus
Must be a team player with strong attention to detail and able to work independently
Proven track record at delivering timely and accurate information in a fast-paced environment
Excellent critical thinking, problem solving, mathematical skills and sound judgment
Effective time management skills to deliver work on time
Capable communicator, written and oral
Strong negotiation skills with ability to effectively resolve problems
Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.