Help Desk Analyst II

Description We are in search of a Help Desk Analyst II to be part of our dynamic team in Phoenix, Arizona. The selected candidate will be involved in providing onsite Deskside support to Users and participating in day-to-day operations to ensure Service Level Agreements are met. This role offers a long-term contract employment opportunity.Responsibilities: Deliver onsite Deskside support to Users and provide operational and technical support Participate in daily operations, ensuring Service Level Agreement/ Service Level Objectives are met Manage queues of L1 and escalate occurring issues to global IT Teams Handle and resolve software related requests and incidents Address incidents and requests associated with EUS equipment Support Users in connecting to the corporate network and assist in accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments Undertake the installation, upgrade, and repair of EUS equipment (desktops, laptops, monitors, and associated peripherals) Manage inventory and liaise with Vendors for Break-fix issues Oversee cell phone issuance, collection, and liaise with carrier and vendor to address hardware related issues Implement and support solutions to ensure systems and processes align with the Global IT strategy Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output Communicate technical information to L1 and Onsite EUS teams. Requirements Proficiency in Android Development Knowledge and experience with Cisco Technologies Familiarity with Citrix Technologies Strong understanding of Database management Experience with EO/IR systems Proficiency in Active Directory Proficient in handling Apple Devices Understanding of Computer Hardware Experience in Configuration Management Demonstrated expertise in Deployments Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .