Customer Support Assistant

Job DescriptionWe are seeking a dedicated and detail-oriented Customer Support Assistant to join our team in Phoenix, AZ. The ideal candidate will be responsible for providing outstanding support to customers via email, phone, and live chat. You will be the first point of contact, ensuring that customer inquiries are resolved quickly and professionally.ResponsibilitiesRespond to customer inquiries via phone, email, and chat in a timely and courteous mannerResolve product or service issues by clarifying complaints, determining the cause, and offering appropriate solutionsMaintain records of customer interactions, transactions, comments, and complaintsCollaborate with internal departments to find resolutions for customer concernsFollow up with customers to ensure their issues are fully resolvedAssist in developing customer service protocols and improving processesStay updated on product knowledge to provide accurate information