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Job Details

ID #45126563
Estado Arizona
Ciudad Phoenix
Tipo de trabajo Permanent
Salario Depends on Experience
Fuente Idealforce LLC
Showed 2022-08-24
Fecha 2022-08-23
Fecha tope 2022-10-22
Categoría Servicio al cliente
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Service Desk Analyst

Arizona, Phoenix

Vacancy caducado!

IDEALFORCE has a

Contract-To-Hire position available immediately for a

Service Desk Analyst to join our customer in

Phoenix AZ. This is an

ONSITE position. Please find below additional details about this job. Kindly respond with your most up to date resume if you would like to pursue this opportunity. Only

Local Candidates are considered for this role.

ROLES & RESPONSIBILITIES• Open, monitor, work, and close tickets in a ticket tracking system responding promptly to customer needs. Monitor calls including tickets entered in the ticket tracking system for problems; verifies user information, communicates outstanding issues and status resolution to users and supervisor, programming support staff, other government agencies, and community partners as applicable to meet commitments.SKILLS & EXPERIENCE REQUIRED• Strong customer service skills including effective listening and problem resolution techniques with attention to detail.• Excellent interpersonal written and oral communication skills.• Critical thinking, problem solving, and effective decision making engaging in critical thinking using logic and reasoning working collaboratively or independently.• Handle phone calls and walk-ups while juggling multiple other priorities.• Analyze complex issues and resolve incidents efficiently and effectively.• Determine the impact of issues and recommend changes to improve efficiency and reduce waste.• Balance, prioritize, and organize multiple tasks and adjust plans accordingly.• Imaging desktops, laptops, and tablets and deploy equipment to agency staff.

THIRD PARTY CANDIDATES:Email your candidate/s resume to jb dot resumes at idealforce.com along with the following details: Rate, Current location and Availability.

Disclaimer :The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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