About the Role
We’re looking for a proactive and customer-focused Customer Success & Support Specialist to help our users succeed, stay engaged, and feel supported every step of the way. You’ll be the bridge between our team and our customers—ensuring they have an exceptional experience from onboarding to long-term retention.
This is a hybrid role combining onboarding, support, documentation, customer feedback, and success strategy. You should be tech-savvy, highly organized, and genuinely passionate about helping people get value from a product.
What You’ll Do:
Help new users get set up (calls + emails)
Respond to support chats, emails & Slack messages
In your response reply "SUBMARINE"
Host 30-day check-ins to make sure customers are happy
Collect feedback, bug reports, and feature requests
Update and organize our support docs in Notion
Help with customer workshops and training
Track pain points, request testimonials, and promote referrals
Report on customer trends and suggestions
Create bug tickets in Linear (we’ll train you)
What We’re Looking For:
Friendly, clear communicator
Tech-comfortable and proactive problem-solver
Basic knowledge of CRMs and customer service tools
Self-starter who likes to help people
Reliable, detail-oriented, and organized
Nice to Have (but not required):
Experience with Notion, Slack, Linear, or Intercom
Experience in SaaS or customer success roles
To Apply:
Email us with:
✅ A short intro about yourself
✅ Your resume or LinkedIn
✅ Why you’re a good fit for this role