" Now Hiring: E-Commerce Customer Support – Full-Time Work-from-Home Position
Pay: $95,000 - $115,000/yr + Full Benefits & Paid Training
We are seeking an E-Commerce Customer Support Specialist to assist customers with online orders, product inquiries, and account support. This is a fully remote position with no phone calls required—support is handled via email and live chat. If you have strong written communication skills and enjoy helping customers in a fast-paced online environment, this could be the perfect opportunity for you!
To be considered for this role, applicants must attend a virtual session where we will review job duties, compensation structure, and company policies before proceeding with onboarding.
APPLY & SCHEDULE INTERVIEW
Key Responsibilities:
Respond to customer inquiries via email and live chat regarding orders, products, and account issues.
Process refunds, exchanges, and modifications for online purchases.
Assist customers with website navigation, checkout issues, and payment troubleshooting.
Ensure accurate documentation of customer interactions and resolutions.
Collaborate with fulfillment teams to ensure timely order processing and issue resolution.
Follow company policies to maintain high levels of customer satisfaction.
Required Skills & Qualifications:
High school diploma or equivalent; some college coursework preferred.
Excellent written communication and problem-solving skills.
Ability to manage multiple chat conversations and emails simultaneously.
Strong attention to detail and organizational skills.
Basic proficiency in Microsoft Office, Google Suite, and e-commerce platforms.
Self-motivated and capable of working independently in a remote environment.
Prior experience in e-commerce support, customer service, or retail is a plus but not required.
What We Offer:
Fully Remote Position: Work from home with flexible scheduling.
Competitive Salary: Earn $95K - $115K per year with performance-based incentives.
No Phone Calls Required: 100% email and chat-based customer support.
Full Benefits Package: Medical, dental, and vision coverage for eligible employees.
Paid Time Off & Holidays: Vacation days, sick leave, and company-observed holidays.
Career Growth Opportunities: Potential for promotions and leadership roles.
Professional Development: Access to training programs and skill-building courses.
Performance-Based Bonuses: Monthly and quarterly incentives for top-performing employees.
Supportive Work Culture: Join a collaborative, goal-driven remote team.
Exclusive Employee Perks: Discounts on travel, hotels, and vacation packages.
SCHEDULE YOUR INTERVIEW TODAY