We are seeking dedicated Customer Service Representatives to join our dynamic team in supporting a non-profit call center. This vital role primarily involves handling upwards of 100+ inbound calls/day to assist customers with various inquiries.
Responsibilities:
- Provide superior customer service by answering incoming calls in a timely manner.
- Follow established policies and procedures to respond and route calls appropriately.
- Gather information to determine customers’ needs; apply problem-solving skills and resolve the inquiry/request effectively.
- Log customer information into a database, ensuring data entry is accurate and complete.
- Access database per customer request for information; use critical thinking skills to perform research to find a solution for the customer’s need and/or concern.
- Verify and record demographic data with caller and escalate customer issues as appropriate.
- Provide clear and concise written responses to customer and vendor inquiries or escalate to the responsible resource for resolution.
- Maintain and improve quality results by adhering to standards and guidelines.
- Handle inquiries and requests in a courteous and professional manner, including calls received in crisis situations.
- Control the pace and flow of the inquiry/request and manage call time effectively.
- Follow protocol and apply sensitivity and discretion in handling confidential information.
Qualifications:
- High School Diploma or equivalent
- At least 18 years of age
- Proficient in the English language (written and verbal)
- Oral and written communication skills sufficient to facilitate clear and accurate information exchanges with customers
- Proficient computer skills (MS Office, keyboarding speed and accuracy, internet-based research)
Pay: $22.68/hr (hourly rate + FRINGE benefits)
Shift: Must be flexible to working both open and closing shifts (Mon-Fri 5am - 1pm, 10:30am - 7pm)
Location: Onsite in South Phoenix area, near the airport. Must be able to commute to North Phoenix for first day for badging.
Please apply to the posting with an updated copy of your resume and a few sentences about why you are interested and qualified for this role. Qualified candidates will be contacted within 48 hours.