Company: NextGen Feedback
Job Type: Part-time (Potential to become Recurring Assignments) | Contract | Flexible Schedule
About Us
NextGen Feedback partners with major brands to help them understand and improve their customer experience. We conduct professional, structured evaluations through in-person visits, phone calls, and video interactions, then compile insights that help businesses serve their customers better.
Role Overview
We are hiring Mystery Metrics Experts to evaluate real-world customer experiences and report your findings. Your work directly impacts service quality, training standards, and customer satisfaction for top brands nationwide.
Assignments vary by client and may include:
Visiting local stores and observing service interactions.
Calling businesses to evaluate staff friendliness and product knowledge.
Testing online or video-based customer support channels.
This role suits detail-oriented individuals who enjoy flexible, independent work and providing actionable insights.
Key Responsibilities
Follow assignment briefs to visit, call, or interact online with businesses acting as a regular customer.
Observe staff behavior, product knowledge, and adherence to company service standards.
Record details using standardized checklists and short written summaries.
Submit accurate reports online within 24–72 hours of each assignment.
Maintain strict confidentiality of all project materials.
Requirements
Reside in the U.S. and be legally authorized to work.
Excellent written and verbal communication skills.
Comfortable with basic tech tasks (logging in, note-taking, uploading photos/screenshots).
Reliable internet access and a smartphone and/or computer for completing reports.
Self-motivated, dependable, and able to follow detailed instructions.
What We Offer
Weekly Pay — Compensation varies per assignment and is disclosed upfront.
Flexible Hours — Choose assignments that fit your schedule.
Training Provided — Full onboarding and example reports included.
Career Growth — Opportunities for repeat and long-term projects.
Work-Life Balance — Most assignments take 30–90 minutes.
How to Apply
Please reply to this posting with:
Your most recent resume (PDF or Word)
A cover letter describing any customer service or tech-related experience
Please include "NextGen Feedback — Mystery Metrics" in your email subject line to be considered.
https://apply.nextgenfeedback.com/