Vacancy caducado!
Universal Waste Systems, a waste and recycling service provider, is currently seeking a Call Center Representative to provide timely, tailored, efficient and courteous assistance to customers and prospective customers in a high-volume call center.
Essential Responsibilities
1. Respond to a large variety of customer calls, web submissions and in-person visits including service inquiries and changes, complaints, billing and payment.
2. Log all customer service interactions into customer records.
3. Perform data entry, maintain accurate customer records and prepare various reports upon request paying close attention to accuracy and detail.
4. Meet and exceed departmental and municipality-governed metrics expectations.
5. Facilitate communication between customers and staff to coordinate services.
6. Maintain a working knowledge of company and industry products and services.
7. Participate in Department and Company-wide trainings to increase skill sets and improve service.
Three years of customer service experience required.
Paid time off, excellent benefits for the whole family, matching 401k and many more perks available.
Please submit your resume for consideration.
Vacancy caducado!