About Us: Designed In Ink is one of the best screen printing and embroidery shops in Arizona. We take great pride in the quality of our work and making sure our customers are 100% satisfied. We strive for growth and keeping our team members happy. If you are someone looking to make a difference in an exciting promotions and unifrom industry, we welcome you to apply for our postion in Account Managment.
Roles and Responsibilities of an Account Manager at Designed In Ink
Client Relationship Management
- Act as the primary point of contact for new and existing clients, maintaining strong, long-term relationships.
- Understand and anticipate client needs, offering solutions that align with their goals for custom apparel and promotional items.
- Provide clients with updates on order status, ensuring timely communication throughout the production process.
Sales and Business Development
- Identify new business opportunities by researching potential clients, industries, and markets that could benefit from custom screen printing and embroidery services.
- Upsell additional products and services to existing clients, such as custom shirts, hats, and safety vests, or more premium options like embroidery versus screen printing.
- Create proposals and pricing strategies that are competitive, ensuring profitability while meeting customer expectations.
Order Management
- Collaborate with the design and production teams to ensure customer specifications are met, from initial concept to final product.
- Manage the entire order cycle, including order entry, artwork approval, and production scheduling to meet deadlines.
- Ensure accurate product and service details are entered into the system, including quantities, sizes, colors, and any special requests.
Quality Assurance
- Review client artwork and ensure that all specifications meet the company’s production capabilities and quality standards.
- Conduct follow-ups after order completion to ensure customer satisfaction and address any post-delivery concerns or issues.
- Ask for reviews on our Google/Facebook/Yelp pages
Problem Solving and Conflict Resolution
- Address and resolve any client issues or concerns related to production, delivery times, or product quality.
- Provide solutions to any challenges that arise during the production process, ensuring smooth and efficient order fulfillment.
Collaboration with Teams
- Liaise between clients and internal teams (design, production, shipping) to ensure all parties are aligned on client expectations and timelines.
- Work closely with marketing and sales teams to develop strategies for attracting new clients and retaining existing ones.
Reporting and Analysis
- Track and report on sales activities, client feedback, and order trends to management for continuous improvement.
- Use CRM systems to maintain up-to-date client records, including order history, preferences, and special requirements.
Customer Education and Consultation
- Educate clients on the different techniques and products available, helping them choose between options like screen printing, embroidery, heat transfer, and sublimation.
- Provide advice on the best materials and styles for specific needs, such as custom workwear, promotional items, or corporate branding materials.
Benefits:
Competitive pay based on experience.
Paid time off and holidays.
Opportunities for career growth and development.
401K company match