Job Details

ID #45926800
Estado Arizona
Ciudad Phoenix
Tipo de trabajo Permanent
Salario USD Depends on Experience Depends on Experience
Fuente HireRising
Showed 2022-09-23
Fecha 2022-09-02
Fecha tope 2022-11-01
Categoría Contabilidad/finanzas
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Senior Salesforce Administrator

Arizona, Phoenix, 85001 Phoenix USA

Vacancy caducado!

JOB TITLE: Senior Salesforce Administrator

LOCATION: Phoenix, AZ

Role Summary:The Salesforce Administrator will lead the ongoing development of the company’s Salesforce deployment. The successful candidate will have a record of success in improving processes and adoption using the Force.com platform. The administrator will work closely with functional leaders, organizational units and subject matter experts to identify, develop and deploy new business processes. This role is part technical project manager, part administrator and part Salesforce analyst. The Salesforce Administrator will be responsible for the execution of the day-to-day configuration, support, maintenance and improvement of the company’s CRM platform.

Essential Duties and Responsibilities:
  • Deliver exceptional customer service
  • Assist in development/implementation of reporting tools and metrics in Salesforce and Excel
  • Serve as primary system administrator for the Salesforce environment with 300+ users
  • Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
  • Complete regular internal system audits and prepare for upgrades
  • Manage Salesforce data feeds and other integrations
  • Coordinate the evaluation, scope and completion of new development requests
  • Work with the management team to establish suitable processes to support administrative, development, and change management activities
  • Assist in training of new and existing users, and grow the Salesforce skill set across the organization
  • Responsible for documentation of training programs
  • Assist in Salesforce process documentation
  • Effectively act as the liaison between the users, vendors and the application development teams
  • Work independently with members of the user community to define and document development requirements
  • Work closely with the IT organization to identify and implement solutions that expand system functionality, improve scalability, and manage cost
  • Identify opportunities to leverage Force.com platform with company service partners and other 3rd parties and work with organizations to implement
  • Maintain positive work atmosphere/environment

Qualifications:
  • 5 years’ experience in meeting and exceeding customer expectations, required
  • Ability to communicate effectively in person, on the phone, and in writing with all levels of the organization
  • Excellent project management skills and a positive attitude
  • 5 years of working with multiple computer systems on a daily basis to deliver a business result while identifying opportunities to adapt and improve system performance and functionality
  • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
  • Creative and analytical thinker with strong problem-solving skills
  • Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding and distinguish user requests from the underlying true needs
  • Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes
  • Proven ability to design and implement new processes and facilitate user adoption
  • Strong data management abilities
  • A documented history of successfully driving projects to completion
  • Managerial experience, a bonus
  • Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views and other content of intermediate complexity
  • Strong understanding of Salesforce.com best practices and functionality
  • Certifications in Sales Cloud and / or Service Cloud are preferred
  • Saleforce.com Admin (ADM201 and ADM211) certification preferred
  • Strong Understanding of Chargent and CPQ preferred
  • Experience supporting an accounting system is a plus

Vacancy caducado!

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