Vacancy caducado!
Service Desk Analyst: Resolution of issues incidents raised by clients within SLAIssue incident escalation to respective support groupsTicket creation, categorization, and prioritization On call support for issues related to laptop desktop application related issues Problem Record creation and reporting to Problem ManagersExchange Outlook and Mailbox movement related issuesVirus scanning and troubleshooting all basic components which help in system maintenance PST Creation, PST files tracking and retrieving data application related issues etc.Incident resolution and ticket closureTroubleshooting outlook issues like configuration issues while configuring accessing emails Software installations and attending to all application related issuesResolution of all priority incidents based on first in first out basis