DescriptionThe mission of Amazon Global Security Operations is to mitigate security and operational risks to our associates, data, and physical assets. Amazon is looking for a detail-oriented individual to provide crisis management triage, coordination, and facilitation, security risk monitoring, analysis and alarm monitoring at Amazon’s Global Security Operations Center (GSOC) in Goodyear, AZ. The GSOC provides: global, regional, localized crisis management coordination and facilitation, global, and regional security risk monitoring and expertise, assistance with alarm monitoring services for Amazon’s locations, coordinates and facilitates the crisis management response to significant Workplace Incident Management events (workplace violence; WIM), troubleshoots issues with the alarm access control system, and issues credentials to critical data locations, among other daily services and projects.The Security Risk Analyst will provide: crisis management coordination and facilitation, and security risk monitoring, analyses, and directly monitor alarms. Responsibilities will include managing email and phone communications, and security risk monitoring and reporting, researching alarm system issues, generating and/or managing trouble tickets, and supporting other functions and/or projects tasked by the Security Operations Manager, or Security Area Manager. Additionally, the Security Risk Analyst will assist with the maintenance and improvement of procedures and contact records, and will also work within the GSOC’s SharePoint environment to update or customize site information pages as needed, and will provide quality assurance during audits of existing procedures, will run and record crisis management exercises, and will act as trainers for new associates or new/updated procedures.Shift work will be required, potentially to include nights, weekends and Public Holidays.This position does not offer a relocation packageA day in the lifeOur security risk analyst supports our internal customers with life safety, operations, and brand concerns. Security Risk Analysts are also responsible for managing global alarms and monitoring sitesAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamOur crisis management team consists of Security Operations Manager and Security Risk Analyst. With their collective knowledge, skills, abilities, and professional experience, they protect life safety, ensure operational continuity, and preserve Amazon's brand. The GSOC uses technology, thoroughly-vetted procedures, and best practices that exceed industry standards. It doesn't matter if the event is catastrophic, affecting multiple sites, or something more routine, affecting just one driver, the GSOC can assist.Basic Qualifications
High school or equivalent diploma
Knowledge of Microsoft Office products and applications, including Word, PowerPoint, Excel, Outlook, InfoPath, SharePoint, etc.
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Experience in an IT/operations/call/command center work environment
Experience providing crisis management triage
Military/intelligence/law enforcement/geopolitical risk analysis experience
Experience with Lenel or other alarm access control systems
Experience monitoring alarms in a command center environment
Experience using multiple software applications simultaneously (software multi-tasking)
Typing skills at 35 words per minute with high accuracy
Experience working in fast paced environments.
Preferred Qualifications
Experience in resolving conflicts, providing crisis management triage, and setting appropriate expectations with customers
Experience multitasking, including answering multiple phone lines, prioritize e-mail, instant message, and ticket related communication, and communicate clearly within a command center environment
Proficiency in a second language other than English is preferred
An interest in security, crisis management, or criminal justice
High-level customer service skills as demonstrated by way of previous work history
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.